Who We Are

For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to large and small agencies with an end-to-end ecosystem of solutions from community engagement to case closure. An unwavering commitment to customer satisfaction demonstrates Versaterm's dedication to public safety, the development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.

This is an exciting time for us! We're currently experiencing significant growth, with increased sales and installations of our public safety products. Join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.

The Role

 As a Systems Administrator, you are supporting multiple business units developing software products for public safety. You have 5 years of experience, supporting M365 and maintaining corporate networks, VoIP, desktop computing, VMware, cloud applications and on-premises servers and storage arrays.

You are capable of understanding and implementing corporate sized projects with minimal supervision as well as multitasking and supporting desktop questions and issues. You are a highly motivated individual with analytical business skills and you can write a test plan.

You have job related experience with firewalls, ideally next-gen firewalls, and modular stackable switches, ideally Cisco.

You will be counted upon to answer a wide variety of questions from across the business units. You are expected to plan your work, take notes to aid your multitasking, follow change management policies, and document the environments. Occasionally you will provide technical support for infrastructure-related issues or questions with our police customers and their IT staff.

This position is full-time in the Ottawa office.

What You'll Do

• Analyze, implement, and document systems which will improve the corporate IT environment.
• Install, support and test Windows laptops and MacBooks.
• Analyze and troubleshoot desktop and infrastructure questions and issues.
• Maintain installation and configuration procedures.
• Follow CJIS, ISO and customer protocols to maintain security.

What You'll Bring

• Experience with Microsoft 365, SharePoint, Teams, NGFW, Azure and PowerShell
• Ability to obtain and maintain a Security Clearance
• Cisco certifications, Microsoft certifications or similar training
• Ability to work in the office Monday through Friday with flexibility to work from home if need be.

The Key Competencies

• Good analytical, organizational, and time management skills
• Patience while multi-tasking, customer service and focus
• Self-starter with excellent communication skills, both oral and written
• Effective listener capable of quickly understanding the requirements

The computing environment includes.

• Intel servers and fiber channel storage
• Cisco, Palo Alto, and Meraki networking, and multiple VPNs
• VMware - vSphere, Fusion, Workstation and RedHat Linux
• Active Directory, Multi-Factor Authentication, DNS, and DHCP Services

Equal Opportunity

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact [email protected].