Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft. Position: System Support Analyst II Location: Vancouver, BC, V5X 0C3 Duration: 7 Months Job Type: Contract Work Type: Onsite Language: English Job Description:

• Install, configure, and support an organization?s local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system.
• Responsible for monitoring network to ensure network availability to all system users. Education/Experience.
• Associate degree in computer related field required.
• Bachelor degree in computer science preferred.
• 2 to 4 years experience required.

Skills and Competencies:

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to identify, interpret and evaluate system and network requirements.
• Knowledge of computer hardware and software as it related to LAN/WAN.

Major Job Duties and Responsibilities:

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Configure, monitor and maintain email applications or virus protection software.
• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Perform other duties as assigned.
• You will work in a corporate environment located onsite with one of our largest and most well-known customers.

Your duties will include but will not be limited to:

• Installing and configuring OS on client laptops.
• Migrating client data to new laptop.
• Advanced break/fix support of software/hardware issues for clients.
• Managing and updating tickets via the client's ticketing database.
• Processing assets returned from clients leaving the company
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
• You will have frequent interaction with clients in person and also via phone, email and IM.
• You will be required to update the client ticketing system and database.
• You may be tasked to assist with asset inventory audits.
• You will be required to wear a plain black collared shirt daily to identify yourself as a support technician.

Requirements:

• 3+ years technical experience desired.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 10.
• Technical certifications a plus.
• Scope of Services Resources will be involved in the following activities as part of the scope of client computing under the direction of First Party.
• Providing onsite support to walk up customers.
• This includes break/fix, account issues, etc.
• Open tickets with Dell for hardware repairs and be the point of contact with Dell for the customer.

Perform the following via elevated rates provided by Customer:

• Reset users passwords and their MFA authentication. i. Register laptops in Intune, obtain Bitlocker keys via CyberArk.

TekWissen Group is an equal opportunity employer supporting workforce diversity.