Join our dynamic team at SyBridge Technologies and become our next IT Support Specialist! Are you ready to dive into the heart of our mission, vision, and values, ensuring seamless operations and top-notch technical support? As our IT Support Specialist, you'll be solving hardware, software, and network challenges for our valued end-users. If you're a tech-savvy communicator with a knack for outstanding customer service, we want you on our team!

Corporate Profile:

SyBridge Technologies was established in 2019 by Crestview Partners to create a global technology leader that provides value-added design and manufacturing solutions across multiple industries. SyBridge is the combination of 15 acquisitions made to combine different products, services and technologies into a singular technology-enabled solution. SyBridge is based in Southfield, Michigan and has 20 locations throughout North America, Europe and Asia. For more information, please visit www.sybridgetech.com.

About Crestview Partners:

Founded in 2004, Crestview is a value-oriented private equity firm focused on the middle market. The firm is based in New York and manages funds with approximately $10 billion of aggregate capital commitments. The firm is led by a group of partners who have complementary experience and backgrounds in private equity, finance, operations and management. Crestview has senior investment professionals focused on sourcing and managing investments in each of the specialty areas of the firm: industrials, media, and financial services. For more information, please visit us at www.crestview.com

Responsibilities:

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in person.
• Provide Level 1 and Level 2 Technical Support for all locations of SyBridge Canada
• Perform on-site and remote technical support for Windows PCs, thin client devices, printers, PC peripherals, multi-function devices, and mobile devices.
• Assist in the organization and inventory of all hardware and software resources.
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Provide emergency on-call support on a rotating schedule.
• Diagnose and resolve technical hardware and software issues in a timely and efficient manner.
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals.
• Provide guidance and support on software applications, including Microsoft Office Suite, email clients, and other business-critical software.
• Collaborate with other IT team members to escalate and resolve complex technical issues.
• Document all support activities, including issue resolution and troubleshooting steps, in the ticketing system.
• Maintain accurate inventory records of hardware and software assets.
• Assist with the deployment and maintenance of IT infrastructure, including servers, switches, and wireless access points.
• Conduct end-user training sessions on basic IT concepts and best practices.
  

Qualifications:

• High school diploma or equivalent; bachelor's degree in information technology or related field preferred.
• 2+ years of experience in a help desk or technical support role.
• Strong knowledge of Windows operating systems (Windows 10/11), Active Directory, and networking concepts.
• Proficiency in troubleshooting hardware, software, and network issues.
• Excellent customer service skills with the ability to communicate technical information to non-technical end-users effectively.
• Familiarity with ticketing systems and remote support tools.
• Industry certifications such as CompTIA A+, Network+, Server+, Security+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
• Ability to work independently and prioritize tasks in a fast-paced environment.
  

What We Offer:

• Competitive salary with growth opportunities.
• Comprehensive benefits package effective from day one.
• Pension plan.
• Professional development opportunities to enhance your skills.
  
• Membership & Professional Fee Program.
• Education reimbursement to support your ongoing learning.
  

Join our team today and become an integral part of a company that values innovation, quality, and customer satisfaction. Together, we will drive the success of our clients and make a positive impact on multiple industry verticals.

In accordance with Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Ontario Human Rights Code, and the Equal Employment Opportunity Employment Commission, SyBridge Technologies Inc., will provide accommodations throughout the recruitment selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform SyBridge Technologies Inc., Human Resources staff of the nature of the accommodation(s) that you may require in respect of any materials or processes used to ensure your accommodation and inclusion.