Are you a changemaker? Come on INN!

Who Are We?

We're an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family have a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there's a fit with your skills and experience.

What Are We Looking For?

• Position Title: Manager, Volunteer Resources
• Job Type: Full time, 1-year contract
• Department: Volunteer Resources
• Reports to: Director, Philanthropy & Campaigns

Position Overview

The Manager, Volunteer Resources, under the direction of the Director, Philanthropy and Campaigns, will primarily be responsible for the provision of Inn from the Cold (The Inn)'s volunteer management program. The Manager will recruit, provide: orientation, coordination, development, evaluation and recognition to our team of service volunteers. There is a responsibility to respond to the mission and vision of the Inn from the Cold within multiple sites and address the specific needs of various teams within the agency. The Manager will lead the Coordinator of Volunteer Resources within their respective program as they provide support to individual and group volunteers. The Manager will develop partnerships through collaborative efforts and maintain current knowledge of available resources within the larger community, as well as maintain an up- to-date knowledge base of current volunteer management practices and theory.

What You'll Do

• Identify current and prospective operating requirements: prepare and post notices and advertisements, and collect and screen applications for both staffing and volunteers
• Oversee personnel management, promotions, and disciplinary actions in compliance with company policies
• Oversee the orientation/onboarding of new hires and the training of Volunteer Resources employees and volunteers
• Develop training programs that are based on regulatory requirements and best practices
• Approve vacation requests and monitor vacation schedules to ensure appropriate coverage
• Determine areas of improvement for employees, providing additional training as needed. Determine staffing requirements and oversee the hiring of staff

• Develop strategic performance metrics and targets that are consistent with company goals
• Ensure employees have clear goals and are aware of expectations
• Ensure that all employees and volunteers comply with company policies, procedures, and ethical standards
• Ensure that employees and volunteers adhere to all health and safety regulations
• Evaluate employee performance and provide feedback, coaching, and formal evaluations
• Handle employee and volunteer complaints and incidents, including conflict resolution, accidents, health and safety concerns, work refusals, and investigations
• Participate in onsite and workplace inspections
• Develop employee and volunteer training, ensuring that all applicable compliance requirements are met
• Ongoing monitoring and evaluation of volunteer program
• Provide leadership and coaching to employees and volunteers on key workplace matters such as performance management, difficult conversations, employee relations, and employee development
• Monitor assigned payroll activities and/or program components for the purpose of ensuring effective department functioning, coordinating activities and ensuring compliance with established financial, legal and/or administrative requirements
• Participate in organizational activities including employee engagement activities, team meetings, town halls and team building
• Participate in development opportunities
• Recruitment, screening, selection, training, scheduling, motivation, and evaluation of volunteers
• Designing and conducting training and orientation programs for volunteers
• Develop and execute a volunteer recruitment and retention strategy
• Update database, volunteer position job descriptions, and volunteer manual as required

This position description reflects the general duties of the role, but is not intended to include all duties that may be inherent in the position. The Manager, Volunteer Resources may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

• Bachelor's degree in management, social sciences, communications, or industry-related field (equivalent experience will be considered)
• Minimum 3-5 years of full-time experience in volunteer coordination
• Certificate in Volunteer Management is an asset
  
• Excellent written and verbal skills and comprehension
  
• Excellent time management skills
  
• Highly organized
  
• Customer (Internal and External) Service Orientation: Desire to help or serve others in a professional manner
  
• Detail-oriented, accurate and thorough: Ability to manage multiple details required in carrying out program activity
  
• Stress Management: Ability to function effectively and exercise self-control while thriving in a fast-paced team environment
  
• Teamwork: Knowledge, skill and ability to work effectively with others to achieve optimal collective results.
  
• Adaptable and Focused: Ability to be adaptable to changing priorities while maintaining focus on on-going responsibilities
  
• Reliability: Is reliable communicating information and sees tasks through to completion in a timely manner.
  
• Ethics and Values: Ability to pursue goals of the organization in an ethical manner, ensuring that the guidelines and policies for managing finances, people resources, business transactions or client relations are followed
  
• Adhere at all times to The Inn's Policies, Procedures and Code of Conduct
  
• Proven ability to develop and implement training and development courses
  
• Strong knowledge of health and safety legislation specific to our industry
  
• Strong conflict resolution skills
  
• Experience with coaching and employee development
  
• Proven experience preparing and conducting post-implementation evaluations
  
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
  
• Able to work independently
  
• Complete all required training as assigned such as: Indigenous Awareness, Brain Story, conflict de-escalation, harm reduction, etc.

What We Offer

We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:

• Competitive salary, where all employees are paid a living wage at minimum
• Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions. Available for permanent, part-time and full-time employees.
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
• Work life balance, including paid vacation starting at three weeks, wellness days, prorated for part-time positions, and paid statutory holidays.
• Supportive and flexible work environment, with ongoing training and development opportunities
• Potlucks, celebrations, employee engagement initiatives and plenty of fun
• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment

Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age or veteran status, or any other non-merit-based or legally protected grounds.

Join Our Team

We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume by visiting our website at innfromthecold.org/careers .

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until a successful candidate is found.

Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact us at [email protected] before your interview.