Agent Success Manager

About us

Property.ca, Real Estate Brokerage is a dynamic and forward-thinking firm dedicated to providing exceptional real estate services in Canada. Committed to innovation, we leverage cutting-edge technology to enhance the home buying and selling experience. Our team of skilled professionals, including experienced agents and support staff, strives to exceed client expectations by offering personalized guidance, in-depth market knowledge, and a commitment to transparency. At Property.ca, we understand the significance of home transactions and work tirelessly to create a seamless process for our clients, ensuring they achieve their real estate goals.

With a focus on fostering a culture of success, support, and teamwork, Property.ca is not just a brokerage; it's a community of passionate individuals dedicated to elevating the real estate industry. We prioritize continuous growth and stay ahead of industry trends to provide innovative solutions and services. Whether it's navigating complex market conditions, embracing technological advancements, or delivering top-notch customer service, Property.ca Real Estate Brokerage is at the forefront of shaping the future of real estate experiences in Canada.

About the Role

Property.ca is actively seeking an Agent Success Manager to collaborate directly with our real estate agents, providing support, guidance, and mentorship to elevate their performance. We are looking for a candidate with a proven track record in real estate sales, a genuine passion for coaching and development, and an unwavering commitment to ensuring the success of our valued agents.

You will serve as a dependable source of guidance for our real estate agents, offering valuable insights and expert advice. Your dedication to the real estate sector will be evident through your proactive advocacy for the growth and success of our agents.

What's Involved

Business Planning and Target Setting:

• Collaborate with real estate agents to develop effective business plans.
• Set clear targets and goals for agents and assist them in overcoming challenges to achieve success.

Mentoring and Support:

• Provide or arrange mentoring and support to agents for increased productivity.
• Identify gaps in skills or knowledge and arrange for in-depth mentorship and training, either in-house or through external resources.

Training and Education:

• Ensure agents have access to and receive the necessary training and education to succeed.
• Develop and maintain a comprehensive training program for ongoing agent development.

Lead Distribution, Assignment, and Tracking:

• Implement a system for lead distribution and assignment among agents based on their strengths and expertise.
• Track leads through the sales pipeline, ensuring timely follow-up and effective conversion strategies.

Relationship Building:

• Develop and maintain strong relationships with real estate agents to foster a positive and collaborative work environment.

Performance Monitoring:

• Keep records of agents' productivity and ensure accountability to set targets.
• Monitor CRM and lead activity, ensuring effective lead management and conversion.

Reporting and Communication:

• Report on sales activities to the Broker of Record (BOR) to facilitate performance management decisions.

New Agent Onboarding:

• Work closely with new agents during the onboarding process, providing additional training and coaching as needed.

First-Level Support:

• Serve as the first-level support for phone inquiries from (junior) agents, helping them overcome challenges and navigate obstacles.

Complaint Handling:

• Act as the first point of contact for all external complaints from agents and clients.
• Manage all Real Estate Council of Ontario (RECO) complaints and insurance claims.

Talent Specs

• 5+ year's proven experience in real estate sales and management.
• 5+ years' experience as a real estate salesperson.
• In depth knowledge of RECO regulations and standards.
• Proficient in using real estate technologies, databases and CRM software, Microsoft Excel.
• Experience in lead management within the real estate industry.
• Well-developed business, financial and administrative management skills.
• Ability to work in-office with availability in evening and weekends when assistance is required.
• Passionate and results driven leader who can motivate & inspire others through enthusiasm, collaboration, empathy, and open dialogue.
• Excellent written and verbal communication with highly tuned presentation skills.
• Thrives within a dynamic, highly competitive, and evolving business environment.

Why Work For Us?

• Friendly, team culture
• Competitive salary
• Yearly bonus based on company and individual targets
• Comprehensive Group Benefits Plan
• Employee Assistance Program (EAP)
• Paid Time Off
  
• And much more!

“Property.ca provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age or disability.”

Qualified applicants must hold appropriate citizenship or documents permitting them to reside and work in Canada.