Competition: (2024-181-CC)Intake CoordinatorEmployment Type:Part-time, Bargaining Unit (1 Vacancy)Work Hours:21 hours/week (3 days/week 9am-5pm)Work Setting:
Salary:Hybrid - Opportunity to work remotely after orientation & training period
G - $25.89/hourApplication Deadline:April 29th, 2024, by 11:59 pmProgram Overview – Youth Wellness, Slaight Foundation
As part of a collaborative project between Michael Garron Hospital and WoodGreen Community Services funded by the Slaight Family Foundation, a new community-based service for youth has been developed. This initiative will provide outreach services to aid and uplift youth, ages 16-29, with complex mental health and/or substance use concerns in East Toronto. The program will be designed, named, and intermittently reevaluated with the support of young people with lived experience of mental health and substance use through focus groups and advisory committees.
What You Will Do
Direct Client Support:

• Receive and process referrals from clients, providers, hospital, and community partners.
• Refer and connect clients to appropriate resources and supports within both hospital and community.
• Provide confidential and timely client intake to ensure a positive client experience.
• Identify appropriate and credible resources and supports responsive to client needs, considering culture, language, reading level, accessibility, and health literacy.
• Account for each client's values, preferences, and circumstances to support the development of client-centered goals.
• Provide information to clients and/or their families and where possible, support warm connection to a range of hospital and community resources and supportive services.
• Provide preliminary assessment of risk in crisis situations, consult, and provide intermediate crisis support, and connect to the larger team for more specialized intervention and action planning.
• Create, maintain, and update appropriate client records, in a timely, efficient manner.
• Keep accurate and current documentation, including statistical data and reports, and enter data to relevant data management systems.
• Protect the privacy of clients and hold in confidence all information obtained during service.
• Navigate hospital and community resources (if available) that will assist the interprofessional team with managing clients' medical, functional, cognitive, and psychosocial conditions.

Interprofessional Team Member:

• Collaborate with the care team to improve client care as they transition through the health care system / community services.
• Participate in case conferences and clinical meetings to ensure prioritization of referrals, coordination of services and a continuum of care.
• Enhance workflow and communication pathways between WoodGreen Community Services and Michael Garron Hospital by identifying barriers to care and working towards creating new care pathways to promote and optimize seamless care for the client.
• Collect and submit data / outcomes for research and evaluation.
• Contribute to the development, improvement, and evaluation of the service when required.

General:

• Ensure the organization's policies and procedures are carried out.
• Maintain all aspects of confidentiality relating to clients, volunteers, staff, programs, community members and community partners.
• Participate in team and unit meetings regularly and promote the healthy functioning of the team and unit.
• Participate in ongoing training and education.
• Participate performance appraisals with supervisor.
• Maintain appropriate records and documentation in a timely manner and collect statistical data required for the accountability of the program.
• Represent the unit on internal and/or external staff committees as directed by supervisor and program manager.
• Perform other duties as assigned.

What You Bring to the Team

• Post-Secondary Degree in healthcare, community development, business management, human resources or related program or combination of education and experience.
• Minimum of 2 years related experience in child and youth mental health, addictions, and/or social services.
• Demonstrated experience supporting children and youth with mental health and substance use issues from an anti-oppressive, anti-racist, harm reduction, trauma informed, disability justice, and mental health recovery approach is required.
• Excellent oral and written English communication fluency. French or other second language(s) is a strong asset.

What Will Set You Apart

• Demonstrated ability in supporting children, youth and their families who have complex mental health and/or substance use issues, history of trauma, violence/abuse, chronic physical health issues, etc.
• Experienced in working with newcomers, racialized and/or marginalized populations, providing frontline services and outreach.
• Exceptional interviewing, customer service, and assessment skills, including complex risk assessments and the ability to activate a plan to mitigate any identified risk.
• Demonstrated ability to empathize with clients' experiences, demonstrating genuine concern for their well-being and treating them with kindness and respect
• Demonstrated ability in system navigation, service coordination, planning, and implementation.
• Demonstrated ability in working effectively in a multi-disciplinary team or as a team member in collaboration with other community professionals.
• Comprehensive customer service experience and skills.
• Highly skilled communicator with a strong ability to interact effectively with all potential clients, with experience in delivering phone-based, virtual, and in-person services and documentation
• Demonstrated ability to understand and respond to changing community needs.
• Comprehensive understanding and knowledge of the mental health, addictions and health sector, social determinants of health, and community resources.
• Demonstrate knowledge of issues affecting marginalized communities, policies, legislation, programs, and other issues related to scope of practice and social determinant of health.
• Ability to be self-directed, independent, flexible, and exercise good judgment.
• A high degree of conflict resolution using appropriate interpersonal styles and methods to reduce tension or conflict.
• Applied computer skills (MS word, excel, Internet) and ability to use client information systems.
• Lived/living experience and understanding of issues affecting individuals and communities that WoodGreen supports is a strong asset.
• Ability to demonstrate an anti-oppression approach to practice and work from a client-centered, anti-racism, harm reduction, and trauma informed approach is required.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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