Competition: (2024-125-YW)Overnight Support Worker Employment Type:Permanent Full-Time, Bargaining Unit (1 Vacancy)Work Hours:34 hours/week - Monday - Thursday Night Shift 10:30pm - 8:30amWork Setting:
Salary:Exclusively Onsite, 650 Queen St E
External Rate F7 - $49,179.05
Internal Rate F8 - $50,182.70Application Deadline:April 26th, 2024, by 11:59 pmProgram Overview – Supportive Housing, Community Care - First Steps to Home (SH) FSTH
Homes For Good Supportive Housing Program provides housing for seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including: intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.
What You Will Do

• Provide reception services to staff, and residents living at St. Hilda's Tower. FSTH
• Ensure the safety of the building and its occupants after regular business hours.
• Monitor activities in the common areas and the outside perimeter of the building through the security cameras/visual inspections and responds appropriately.
• Implement crisis response strategies, including de-escalation, support, debriefing, etc. when necessary.
• Complete hourly rounds on the participant floors.
• Provide after-hours supportive counselling to residents when required.
• Re-direct any visitors and responds to issues appropriately.
• Perform lock up and alarm duties in accordance to established procedures.
• Respond to the 24-hour resident personal alarm system according to appropriate procedures.
• Understand how to operate, trouble shoot and contact the 24-hour response team for the emergency response system as necessary.
• Carry out appropriate First Aid responses, when necessary.
• Work effectively with other team members, including on site Personal Support Workers, to address resident and building issues.
• Complete a detailed participant activity log & shift exchange, reporting any incidents, occurrences, health and safety risks, status of resident community, resident interpersonal conflict.
• Understand risk management procedures and responds professionally and appropriately. This includes, but is not limited to responding to all emergency situations, such as managing a resident emergency (e.g. illness, fire in the unit or building), or emergency that affects building operations (e.g. elevator breakdown, power failure).

What You Bring to the Team

• 2 Year diploma in social services or certification in security.
• 3+ years of experience working with older adults and/or seniors with mental health, addictions issues, and street involvement.

What Will Set You Apart

• Ability to interact effectively with high risk, marginalized, and vulnerable individuals.
• Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.
• Demonstrated ability in written, oral, and interpersonal communication skills.
• Demonstrated ability to work independently within established agency policies and procedures.
• Demonstrated ability in conflict resolution and crisis intervention skills.
• Demonstrated use of good judgment.
• Experienced team player.
• Demonstrated competency with using computers, databases, and web-based applications.
• Knowledge of geriatric and aging issues.
• Knowledge of harm reduction approach.
• Knowledge of mental health act.
• Knowledge of community resources and various systems in Toronto.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [email protected] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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