Assignment: RQ07253 - Business Analyst - Senior

Start Date: 2024-04-01

End Date: 2025-03-31

Office Location: 87 Sir William Hearst Ave., Toronto, Ontario M3M 0B4

Organization: Labour and Transportation Cluster

Ministry: Ministry of Transportation

# Business Days: 253.00 plus Extension # of Days: 250.00

Title: Business Analyst

Description

The Ministry is seeking the services of one (1) Business Analyst, Senior Level, to work as part of the Project Management & Program Delivery project team in collaboration with the core project team, solution delivery vendor(s) and other stakeholders as required.

Provide support during the design, implementation and testing phases of the project.

Report progress of assignment on a regular basis to Project Management, raise any issue and concerns and propose mitigation strategies.

Lead and/or participate in teams developing solutions within Ministry of Labor Immigration Training Skills Development

Conduct feasibility analysis, project scoping and provide project work estimates.

Conduct Joint Requirements Planning and Joint Application Design sessions.

Analyze and map processes / data for current state and future state.

Requirements development involving requirements elicitation, elaboration, analysis, specification and validation.

Use of ministry mandated requirement management tools and templates for requirements

Review and feedback of technical design documents.

Conduct and/or participate in walkthroughs at each project milestone.

Knowledge transfer to TS and I&IT Cluster at all stages of the assignment.

Report status to, and follow overall direction from the Project Manager and/or Lead Business Analyst.

The Deliverables include (but are not limited to):

Business Cases and Request for Bids

Business requirements / rules

Business process models

System Requirements specifications

Business / Data Glossary

Business and System use cases

User epics, stories and themes / Product backlog and sprint plans

Data requirements / models (conceptual / logical)

Functional and Non-functional requirements

Requirements Traceability Matrices

User Interface specifications, low and high fidelity prototypes

Report specifications

Test plan/strategies, test cases

Risks and Issues

Status reports

Work plans, e.g. requirements management plan

Artefacts/documents required for enterprise architecture development from a business needs point-of-view (contextual and conceptual), as required for the Architecture Governance Point review process

Other artefacts as determined by the project

Support to Development and Test teams in following areas (but are not limited to):

Building and testing support to development team

Reviewing test strategy, test plan and cases

Management of defect logs

Testing Applications

Supporting end-user inquiries

Defining the integration test plan

Defining the user acceptance test plan

Identification and resolution of problems/issues

Document and manage risks and liaise with other project teams to coordinate project interdependencies.

Documentation of all artefacts in a shared project library.

Skill Set Requirements

Knowledge with Solutions Development Life Cycle (SDLC) and structured methodologies including agile, waterfall and iterative

Demonstrable experience with Business Object Oriented Modeling, UML tools and techniques.

Demonstrable skills and experience with documenting deliverables outlined in Deliverables section

Work Experience in investigating, analyzing, estimating system applications in a large integrated mainframe and mid-tier environment

Proven experience with all stages of automated system implementation in complex mainframe, with online and batch transactions

Proven experience with sprint facilitation, interpretation of business needs to technical requirements, facilitation of project meetings for reviews

Experience with the Public Sector architecture.

Demonstrable knowledge of Public Sector applications, databases and systems; demonstrated experience working with legacy infrastructure hosting environments such as mainframe with complex applications; Experience with supporting legacy applications and transformation of legacy solutions using COTS products such as Oracle Siebel

Demonstrable knowledge and experience working in accordance with policies and procedures of Public Service Sector

Demonstrable knowledge of Project Management framework in the Public Sector and Architecture Checkpoint requirements

Excellent analytical, problem solving and decision-making skills.

Experience in conducting feasibility analysis, project scoping and providing project work estimates

Experience with requirements development involving requirements elicitation, analysis, specification and validation

Experience with documenting user stories, planning and managing product backlog, planning and managing sprints, and implementing in an iterative manner

Demonstrated experience in the facilitation of project meetings for reviews

Experience in reporting progress of assignment(s) on a regular basis to Project Management and raise any issues / concerns and propose mitigation strategies.

Can work effectively independently and in a team environment.

Strong communication, interpersonal, collaboration, and negotiation skills to work seamlessly in an agile cross-functional team, with clients, vendor(s) and other stakeholders.

Excellent facilitation, presentation, time-management and problem-solving skills.

Able to build strong and trusting relationships while liaising effectively with internal and external stakeholders and solution delivery vendor(s).

Strong leadership skills to provide advice and guidance on all aspects of user experience and design, assessing user characteristics, needs, goals, and opportunities.

Creative, innovative, and can think outside the box to visualize solutions that meet business needs.

Knowledgeable in design thinking, have a user-centric mindset and attention to detail.

Knowledge and experience with supporting Public Sector Digital First strategies; experience with working with Digital Service standards including formal submissions for assessments as per official digital standards established

Creative, analytical approach and strong understanding of interaction design principles, including ability and experience to deliver mock-ups using advanced tools

Able to resolve issues in a timely manner, provide options and recommendations.

Thrive on feedback and comfortable transforming ideas generated through user research and analysis to create elegant, effective designs for diverse audiences.

Understand business metrics and able to translate business goals and objectives into digital experiences.

Able to prioritize change requests from clients and guide the team in determining how best to address them.

Knowledge to ensure compliance with requirements for accessibility and user centric design including Accessibility for Ontarians with Disabilities Act (AODA) and Simpler, Better, Faster Services Act

Strong research skills to perform industry research, provide options and make recommendations for solution improvements.

Skills

Experience and Skill Set Requirements

Technical Skills - 40%

• Significant experience designing online user experiences for complex digital solutions.
• Ability to deliver a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred.
• Proficient with industry-standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).
• Basic Knowledge of Microsoft Azure cloud platform
• Knowledge of online collaboration tools such as MIRO, Atlassian Confluence, Trello, Microsoft Office 365, Google Drive, Zoom, Slack, and Microsoft Teams
• Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker
• Experience in applying content layout and typography design principles and techniques for a mobile-first or responsive web design.
• Familiar with how to design information architectures and taxonomies, and how they relate to navigational design elements.
• Knowledge and experience in current web usability and accessibility standards (e.g.WCAG 2.0 WCAG 2.1 Level A & AA) and best practices.
• Knowledge and experience in usability and user-experience principles, methodologies, and techniques, including interdependencies of user interface and navigation design, accessibility, information architecture, graphic design, and user-interface design.
• Knowledge of Ontario digital government standards - refer to https://www.ontario.ca/page/digital-service-standard.

People Skills - 30%

• Can work effectively independently and in a team environment.
• Strong communication, interpersonal, collaboration, and negotiation skills to work seamlessly in an agile cross-functional team, with clients, solution delivery vendor(s), and other stakeholders.
• Excellent facilitation, presentation, time management, and problem-solving skills.
• Able to build strong and trusting relationships while liaising effectively with internal and external stakeholders and solution delivery vendor(s).
• Strong leadership skills to provide advice and guidance on all aspects of user experience and design, assessing user characteristics, needs, goals, and opportunities.

Analytical and Problem-Solving Skills - 30%

• Knowledgeable in design thinking, user-centric mindset, and attention to detail.
• Creative, analytical approach and strong understanding of interaction design principles.
• Able to resolve issues in a timely manner, and provide options and recommendations.
• Thrive on feedback and comfortable transforming ideas generated through user research and analysis to create elegant, effective designs for diverse audiences.
• Understand business metrics and able to translate business goals and objectives into digital experiences.
• Able to prioritize change requests from clients and guide the team in determining how best to address them.
• Strong research skills to perform industry research, provide options and make recommendations for solution improvements.