Position: Concierge (Full Time, Permanent)
Location: Downtown Vancouver, British Columbia
Start Date: ASAP

About Us
One of our clients is currently hiring for an experienced Concierge professional with an annual salary of $65,000 plus benefits. The primary function of this position is to support operations of the property's concierge services.

Responsibilities
Resident Relations and Customer Experience:

• Provide prompt and courteous service to prospective and current residents, focusing on their individual needs and wants
• Establish positive working relationships with business owners and suppliers in the area in order to provide residents with high quality and reliable recommendations
• Build an expert knowledge of the surrounding community, its amenities and services, providing information to residents about the property and the surrounding area
• Answer, record, and process all resident calls, messages, requests, questions or concerns
• Record and report resident complaints to the Property Manager for immediate action
• Liaise with Residents and trades as required, tracking activities to and from suites and within the common areas

Property Operations:

• Provide building access to contractors and visitors by maintaining contractor logs and managing access devices
• Monitor access by activating and maintaining log of security access cards and fobs, underground transmitters and other access devices
• Maintain enterphone system and security system software
• Perform regular patrols of the interior and exterior common areas
• Act as a liaison between contracted staff and Property Manager, reporting any issues to Management
• Communicate with the Property Manager, team members and site staff on an ongoing basis

Qualifications

• Minimum 1 year of previous Concierge experience required
• Working knowledge of the Strata Property Act preferred;
• Motivated and professional with a service-oriented mindset;
• Excellent communication skills - both verbal and written;
• Strong interpersonal skills and ability to handle conflict tactfully;
• Computer literate including intermediate knowledge of MS Office;
• Organized and detail-oriented

Benefits

• Competitive compensation package
• Extended health and dental benefits
• Life Insurance & AD&D
• Employer-funded dependent benefits

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