Southern Irrigation is actively looking for a Full-Time Inside Sales - Pump and Water Treatment Expert for our Chilliwack location. The successful candidate should excel in customer service, have good communication skills, and a positive attitude. We welcome qualified international applicants that can effectively communicate (written and oral) in English, however this is not a remote work position.
Job Title: Inside Sales – Pumps and Water Treatment
Rate of pay: $120-130k per year plus benefits, depending on technical knowledge and experience
Job purpose: This position's primary responsibility is to increase sales and profitability by building and maintaining strong relationships with customers primarily through phone and email, with a special focus on pumps (end centrifugal, submersible), pump controls, and water treatment.
Key Result Areas
- Customer Service – strong relationships are being built and maintained.
- Sales – Total sales and margin goals are set and met.
- Technical knowledge – training (product knowledge and application) goals are set and met.
- Teamwork – communicating, mentoring, networking, and helping other team members, departments, or locations.
Job Duties and Responsibilities
- Deliver personalized attention to each customer, providing the best in quality service and value.
- Take ownership of key accounts with face-to-face interactions, showing interest in their projects, etc
- Answer customer inquiries via phone and email and process sales orders.
- Work effectively within customer relationship management (CRM) software (creating leads, following up on leads, turning leads into orders, following up on purchases)
- Monitor quote success rates and watch for trends; reporting details on reasons for unsuccessful quotes in CRM software for sales lead review.
- Attend year-round training sessions and product knowledge seminars, pursue industry certifications when training and testing is available
- Work with team mates to learn, mentor, and assist with workload
Skills
- Low voltage electrical (24VAC and 24VDC) knowledge
- High voltage electrical (motor voltage, phases, amperage, etc.)
- Familiar with:
- Variable frequency drives – specification/calibration/troubleshooting
- Pumps – installation/priming/troubleshooting
- Plumbing – cutting/gluing/assembling manifolds
- Controls (become familiar with all types of pump controllers
- Principles of Irrigation – basic understanding of irrigation systems or willing to train on irrigation systems
Competencies
- Pump and water treatment technical knowledge
- Pump and water treatment product knowledge
- Working understanding of costs, pricing, margin, mark-up, and currencies
- An empathetic communicator, able to see things from the other person's point of view
- Excellent time-management, planning, and organization skills
- Understands the drivers of return on investment for each client
Core Values
- Work ethic; be punctual, intelligent and efficient
- Win as a team; care for your coworkers professionally and personally
- Wow our customers; be respectful, intuitive, personal and efficient
As a provider of intelligent water solutions, Southern Irrigation strives to be best in the industry, and in return we provide amazing opportunities for our people.
Southern Irrigation offers impressive employee benefits such as 100% employer-paid health benefits plan, RRSP matching, culture and community events, and opportunities for employee bonuses.
At Southern Irrigation we know our success is based on having all “A” players rowing in the same direction. Our Work (hard), Win (as a team), and Wow (our customers) attitude makes the environment at Southern Irrigation both challenging and fun.