Title: Facilitator /Job Coach

Job Description: Facilitator will be responsible for delivery of formal, employment services to clients through workshop facilitation and one-to-one coaching. This position guides clients through these services and activities using a holistic model with a focus on clients in the process of transitioning into the labour market.

Primary Responsibilities:

Facilitation:

• Conduct effective workshops/sessions that form the basis of program activities and content.
• Assist in development and adaptation of curriculum, schedule and program development for an adult learning environment with clear learning objectives and organized documentation.
  
• Facilitate workshops in a manner conducive to client motivation.
• Record and report on attendance for all sessions with supporting documents.
• Build the continuity of client learning throughout the career transitioning process.

One-on-One Employment Counselling/Coaching:

• Provide action-oriented, solution-focused employment counselling to address barriers to (re)entry into the labour market.
• Assess needs and address appropriate next-steps plan with client.
• Assist clients in employment related issues such as career/job transition, self-esteem, confidence building, communications skills, decision making, problem solving, and stress management.
• Assess appropriateness of client goals with labour/business market opportunities.
• Lead client to self awareness through interpretation of assessment tools.
• Draw the correlation between the client's transferable skills and labour market opportunities.
• Assist in development of awareness of employability skills in changing workplace.
• Maintain in-house case management files and client service statistics.

Intake/Follow-up:

• Conduct intake assessment/referral interviews for all potential participants.
• Conduct follow up including one-on-one sessions to review clients' progress and offer additional support as needed.
• Track client progress and report as per MCSCS procedures.

Marketing:

• Market and conduct information/orientation sessions and one-on-one interviews for all potential participants to meet program expectations.
• Assist in marketing program to prospective participants, agencies and employers.

Employer Liaison:

• Provide clients with the opportunity to connect to employer by coordinating employer panel and guest speaker sessions and coordinate on-site job fairs.
• Liaise with employers to source employment opportunities for clients and to secure information on recruitment and hiring practices.
• Share labour market trends with team: business closures, business openings, major hires.

General Responsibilities:

• Abide by the policies of MCSCS as they exist or are developed.
• Familiarize self with scope and content of programs and services provided by Society.
• Maintain ethics and professionalism in delivery of service and in dealing with all clients and staff.
• Work collaboratively and proactively.
• Maintain a good working knowledge of community resources and services especially within the local Fraser Valley area.
• Remain flexible and adapt to change.
• Provide constructive feedback to management about program content and systems.
• Maintain client confidentiality and documentation in accordance with privacy laws.
• Attend staff meetings.

Qualifications:

• Demonstrated experience working with new immigrants and Career Decision-Making and Job Search principles.
• Career Development Practitioner Certification and proven years of experience in facilitation in both one-on-one and workshop environments an asset
• Demonstrated experience in administering and interpreting a variety of assessments
• Good working knowledge of Labour Market Information especially within the local Fraser Valley area
• High level of computer skills to include: MS Office Suite, internet research and troubleshooting
  
• Good research skills – both electronically and other