Department – Strategic Initiatives

Reports to – Product Line Manager

Job Summary

The Product Specialist is a key member of the Product Strategy Team. A strong collaborator and action-oriented critical thinker who is primarily responsible for cross-functional planning, execution, and management of product development projects to drive commercialization of new or improved technology.

Key areas of responsibility

Idea Evaluation:

• Review and respond to product development or improvement requests from sales teams and other internal stakeholders.
• Evaluate new product development opportunities, including:
  • Market and competitive landscape analysis
  • Review product positioning with Sales teams to assess market and customer interest.
  • Work with Customers, Sales, and Engineering to develop a Statement of Requirements, timeline, and cost estimate for development work.
  • Support preparation of financial analysis, including forecasts of commercial cost and pricing
  • Flag and review potential intellectual property opportunities and risks with IP team.
• Support PLM in preparing and presenting product development opportunities for approval.

Product Development:

• Conduct kick-off meeting with Engineering, participate in Design reviews, ensure engineering and testing meets customer requirements.
• Attend Sales and Customer meetings to maintain alignment of projects with ongoing customer and market needs.

Field Trials:

• Coordinate and approve field trial plan in collaboration with Engineering and Technical Services teams.
• Together with Sales, Ops, and Technical Services teams, ensure field trials are executed according to plan.
• Recommend commercial launch based on successful field trial execution.

Product Launch:

• Collaborate with all pertinent business units to ensure product readiness for commercialization (manufacturing, sales, marketing, operations, engineering, TS, IP, Legal, BI, HS&E)
• New Product support for Sales, Operations and Technical Services
• Creating operational Risk & Contingency Matrices for new or modified product offerings
• Prototype inventory management and managing eventual inventory hand over to Operations.

Commercial Performance Monitoring of Existing Products:

• Generate technical reviews, pre & post-job analysis, product performance reports and case studies.

• Work with Business Intelligence team to run analytics on product performance.

• Ensure a smooth and timely passage of information between the customer, Sales, Operations, Technical Services, Engineering, and Supply Chain
• Monitor competitive landscape and customer adoption, support Marketing and IP Strategy

Internal Resource Support:

• Provide customer support to sales team in technical meetings, facility tours, joint development discussions, negotiation meetings.
• Understanding and interpreting codes, standards, and regulatory requirements (e.g., ISO and API)

• Presenting product management related materials to small and large groups
• Assist in the creation of new internal and external marketing and training materials as necessary.
• Perform internal training sessions for new products and services.
• Propose and write industry SPE papers and represent the product perspective technical conferences.

Other:

• Help to promote safe work practices and higher standards of performance.
• Support and uphold HS&E policies and procedures of NCS and the customer.
• Align individual goals with NCS's corporate goals, while adhering to and promoting the NCS Promise
• Participate in Personal Development for Success (PDS)
• Other duties, relevant to the position, shall be assigned as required.

Knowledge, Skills & Abilities

• Bachelor's degree in Engineering or equivalent determination by hiring manager.
• Industry experience and technical background with coiled tubing service tools, stimulation methods, and downhole flow control; required.
• Professional Engineer (P. Eng) status, registered with A.P.E.G.A considered an asset.
• Product and/or Project management training and certification; asset
• Experience working with data visualization software, project management systems, and modeling software (e.g. performing Torque and Drag models and Tubing Force Analysis (TFA), asset.
• International or offshore operations experience; asset
• Proficient with Microsoft Office Suites
• Organizational skills, with ability to independently prioritize work.
• Work with other teams and exhibit effective communication and interpersonal skills.

• Proficient in data analytics, group presentations, and root cause analysis (RCA)

• Hands - on approach to problem solving and design.
• High level of efficiency & work ethic, specific attention to details

Additional Information

• Status: Overtime Exempt
• Employment Classification: Full-time, Regular
• Work Schedule: 5 days on, 2 days off, 8:00am – 5:00pm, with on-call 24/7 for technical reference.
• Special Equipment: Cellphone, Laptop
• Bonus Eligibility: Eligible
• Travel: field work, domestic and international travel maybe required
• Criminal background check required for all positions.
• Safety sensitive positions will require additional pre-employment testing.