Poad Financial Services Inc.
Ottawa, ON
Poad Financial Services Inc. provides comprehensive accounting services for both businesses and individuals. If you're looking for professional financial advice to manage your business needs, personal financial planning, retirement savings and more, then you've come to the right place. Our experienced financial advisory team has the strategic insights required in order to help you reach your financial goals. We have a network of experts that we often refer clients to, such as lawyers, accountants and banking & mortgage specialists.
The customer is at the center of everything we do at Poad Financial Services, and we make sure to support them when they need it most. Assisting in the collection and recovery of contracted repayments necessary to achieve the maximum recovery of the client's debt, you will be a vital member of Poad Financial Services' ongoing success through your interactions with clients, customers, and field-based agents.
What will your day look like as a Call Centre Representative?
· Make both incoming and outgoing calls to clients who have past-due accounts in order to arrange settlements for unpaid balances.
· To precisely document every interaction with customers in the collections system.
· Handle every client equally, competently, and in accordance with the law and accepted standards of conduct.
· Handle general account inquiries and collect regular payments from clients.
· Update account details, including the payment method, bank information, and address and contact information.
· You will communicate with other departments as a call center agent to address issues on behalf of clients.
WHAT YOU'LL NEED TO HAVE?
· Proficiency in typing.
· Adequate English grammar and written communication skills.
· Although not required, previous customer service experience is preferred.
· The capacity to confidently use a variety of communication channels to establish a strong rapport and show empathy with customers.
· Sturdiness and the capacity to maintain composure under duress.
· Knowledge of IT Tool Use.
· Extreme attention to detail.
· A readiness to adapt and develop in a changing setting.
Rewards and Benefits on offer:
· Excellent training and development opportunities;
· Competitive salary;
· All IT equipment and resources will be provided.
· 25 days of vacation plus bank holidays.
· Annual medical cashback of up to $1300 is available for therapy, dentistry, optical, and consultation services. Dependent children may also receive an additional payment.
In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
The customer is at the center of everything we do at Poad Financial Services, and we make sure to support them when they need it most. Assisting in the collection and recovery of contracted repayments necessary to achieve the maximum recovery of the client's debt, you will be a vital member of Poad Financial Services' ongoing success through your interactions with clients, customers, and field-based agents.
What will your day look like as a Call Centre Representative?
· Make both incoming and outgoing calls to clients who have past-due accounts in order to arrange settlements for unpaid balances.
· To precisely document every interaction with customers in the collections system.
· Handle every client equally, competently, and in accordance with the law and accepted standards of conduct.
· Handle general account inquiries and collect regular payments from clients.
· Update account details, including the payment method, bank information, and address and contact information.
· You will communicate with other departments as a call center agent to address issues on behalf of clients.
WHAT YOU'LL NEED TO HAVE?
· Proficiency in typing.
· Adequate English grammar and written communication skills.
· Although not required, previous customer service experience is preferred.
· The capacity to confidently use a variety of communication channels to establish a strong rapport and show empathy with customers.
· Sturdiness and the capacity to maintain composure under duress.
· Knowledge of IT Tool Use.
· Extreme attention to detail.
· A readiness to adapt and develop in a changing setting.
Rewards and Benefits on offer:
· Excellent training and development opportunities;
· Competitive salary;
· All IT equipment and resources will be provided.
· 25 days of vacation plus bank holidays.
· Annual medical cashback of up to $1300 is available for therapy, dentistry, optical, and consultation services. Dependent children may also receive an additional payment.
In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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