IoT JD: Summary View

• Minimum 3 + years' Experience on programming languages such as C#, Java & C++.
• Experienced and fully engaged in Software Development Life Cycle (SDLC).
• Design, code and debug applications in various software languages
• Experience in a technical role such as software engineer, solutions engineer, or similar.
• Knowledge on Code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis
• Good communication skills and ability to articulate tech issues accurately and succinctly in a manner that business users can understand and support.
• Azure Knowledge is an added advantage.
• Experience in production support and customer interaction
• Delivers Professional Services to sound technical, business and professional standards while ensuring strong customer satisfaction and success.
• Provides technical design and construction expertise to Customer implementations and deployments.

Soft Skills

• Leadership - handle technically challenging and politically sensitive customer situations
• Strong communications skills Excellent spoken and written English communication skills
• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
• Demonstrable troubleshooting skills
• Cross-team collaboration
• French Speaking and writing ability.

Time of operation: This track will be in 24X7 shift model. Therefore, candidates should be flexible to cover during holidays and weekends to accommodate MS roster