About Us

For over 40 years, Versaterm Public Safety has been a pioneer in public safety software, revolutionizing agencies' operations, both large and small, with a comprehensive range of solutions from community engagement to case closure. Versaterm's commitment to public safety is exemplified by a steadfast dedication to customer satisfaction, the development of innovative software solutions driven by advanced technologies, and a team passionately dedicated to making a positive impact on the lives of those sworn to serve.

This is an exciting time for us! We are currently undergoing significant growth, marked by increased sales and implementations of our public safety products. Join us as we continue to innovate, focusing on creative and seamless solutions that empower our customers to prioritize the communities they serve.

The Role

As a Case Service Engineer, you will play a crucial role in supporting and enhancing the Dialog Framework and Case Service components within our MS-Azure environment. You will be responsible for maintaining the integrity and functionality of these components, ensuring seamless operation of our citizen reporting/agency review portal. Your expertise in microservice architecture, .NET-Core 3.1 backend and Angular JS 10+ frontend development stacks will be essential in delivering high-quality solutions to our customers.

Responsibilities

• Deploy, configure, and maintain the Dialog Framework and Case Service components
• Collaborate with cross-functional teams to integrate new features and enhancements into the existing system
• Design and develop REST API endpoints and webhooks for seamless integration with other systems
• Manage and optimize Azure SQL, Azure CosmosDB, and Azure Storage for efficient data storage and retrieval
• Utilize Azure Service Fabric and Azure Cloud Services for micro-services design and engineering
• Implement background processing using Hangfire jobs to handle asynchronous tasks
• Utilize Docker containers and packages for efficient deployment and scaling of applications
• Integrate voice and SMS application APIs (such as Vonage API's) to enable communication features
• Implement natural language understanding models and engines (such as RASA) for enhanced user interactions
• Integrate GIS/MAP APIs (such as Google Maps, ArcGIS) for location-based services
  
• Manage mobile application build and deployment using NativeScript
• Implement data security measures, including application-level encryption and key management

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• Proven experience in software development and technical support roles
• Proficiency in .NET-Core 3.1+ and Angular JS 10+ development stacks
• Experience with Azure services, including Azure SQL, Azure CosmosDB, Azure Storage, Azure Service Fabric, and Azure Cloud Services
• Strong knowledge of REST API design and implementation
• Experience with Docker containers and package management
• Familiarity with voice and SMS application APIs, natural language understanding models, and GIS/MAP APIs
• Experience with system internationalization and mobile application development is a plus
• Knowledge of data security principles, including encryption and key management

Equal Opportunity

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact [email protected].