Loss Prevention & Operations Analyst - SMB

Solink is a different kind of data analytics software company. We've successfully made video security a source of powerful insight for business owners of franchise and retail chains. We focus on security applications that combat fraud proactively and make it easier for owners to track down problems. Today we focus on loss prevention and in the future, we see every department using video to make data-driven decisions: marketing, operations, and even HR.

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

A bit about the role…

We are actively looking for a Loss Prevention & Operations Analyst to help us establish productive and trusted relationships with some of North America's most recognizable brands in the restaurant, retail, and service industries. As an integral part of the Customer Success team, you will help our customers realize the business value from their investment and partnership with Solink through their effective use of the Solink product. As a customer-centric company, the relationships and trust we build between the client and Solink is a critical indicator of success.

You will be expected to be an expert in a quickly evolving product, Solink, to help customers identify areas of profit improvement including business operational efficiencies, brand standard adherence, loss prevention, risk mitigation, and health & safety through the use of video and data.

WHO YOU ARE

• General understanding of restaurant & retail environments working in a customer service, loss prevention position or similar
• Excellent communication in English (written, read, spoken)
• Well-organized, documentation-focused, process-driven
• Can work within given timelines
• Can detect and see patterns in data & numbers
• You love the feeling of helping people and receive a sense of accomplishment helping people
• You are a detective at heart and like to solve problems
• Understanding of SaaS technology and a willingness to become an expert on our product to help drive customer adoption
• You have a proven ability to take complete ownership of problems from identification through to resolution
• Proactive and sensitive to customer needs
• Collaborative and team-focused: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs

Nice to haves…

• Additional language communication skills are an asset (French, Spanish)
• Experience using Python for data analysis (Pandas, NumPy, Matplotlib, SciKit-Learn) is an asset
• Experience using Sheets/Excel including AppScript/Macro is an asset

SECURITY REQUIREMENTS:

• Candidates must undergo a criminal records check upon hire;
• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
• Be willing to comply with Solink's security policies and standards.

WHAT WILL YOU DO?

• You will conduct audits for our customers remotely, using the Solink platform, looking for potential problems and opportunities within their business.
• You will use data and video to understand how Solink can best communicate the health of their business back to them
• Identify areas of Loss Prevention, Risk Mitigation, Health & Safety, Operation Efficiencies that may help our customers
• Work with an existing team to identify outliers and anomalies based on customer needs
• You will gather information on the client from our sales & customer success representatives department to understand their needs
• Collect, collate and communicate relevant inputs to all internal stakeholders
• Your main goal is to get clients to an “Ahah!” moment, where they realize the value of our system
• Document all findings in an organized fashion
• Deliver results back to the end customer as needed
• Work with customers and some of North America's most well-known brands to ensure corporate compliance

WHAT IS SOLINK?

Solink is transforming conventional data into ‘smart' data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We're one of Ottawa's fastest-growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics, and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We're on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience! What an exciting adventure ahead - and our Solinkians make the greatest travel companions…

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We're looking for people who are driven by curiosity, hungry to innovate, and striving to make an impact.

WHY WORK AT SOLINK?

Working with us means you'll be working for a company that values your input and allows you to bring your ideas to life. We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun…

All that - PLUS we offer…..

• Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work-life balance);
• Opportunities for growth based on merit, skill, and initiative;
• Friendly, welcoming, and team-oriented atmosphere that fosters collaboration;
• A creative and innovative environment that mentors supports, motivates, and inspires you to make an impact;
• Interesting and exciting assignments ranging in size, type, and complexity;
• An “open-door” policy where communication and brainstorming are encouraged;
• A really positive and fun environment working with an incredibly ENERGETIC team;
• Fully paid Health / dental benefits offered immediately (an additional $500 spending account for items that aren't covered in our AMAZING benefits program);
• Monthly reimbursement toward a health and wellness program;
• Extracurricular SOLINKIAN social events (annual “solink-o de mayo”, so-learns, sports teams, so-lunches, team builders, and much more)
• Please note: We currently operate within a hybrid model.

Solink welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you need accommodations, please email [email protected].

We know that everyone has different experiences and that's what makes all of us so unique. Solink is an Equal Opportunity Employer. We're looking at building our team of great people and we know that comes in various forms. We are committed to a diverse and representative workforce, and an open and inclusive work environment and we encourage all candidates with interest to apply. We will provide accommodation on request through all parts of the selection process.

HOW TO APPLY?

Please submit your cover letter and resume addressed to the Mandolorian outlining why you would be the right fit for this position.