GrizzlyTrek, a leader in Technical & Indigenous Staffing Solutions, is seeking a dynamic and experienced Service Shift Manager for one of our esteemed clients. This pivotal role is designed for a leader who excels in managing service operations and teams, ensuring the delivery of exceptional customer service while contributing to our mission of creating sustainable employment opportunities, especially within Indigenous communities across Canada.

Location: Various locations available. Please specify your preferred location upon application.

Key Responsibilities:

• Oversee the daily operations of the service department, ensuring efficient and effective service delivery that meets or exceeds customer expectations.
• Lead, motivate, and manage service teams across shifts, fostering a collaborative, supportive, and high-performance work environment.
• Develop and implement strategies to enhance service quality, operational efficiency, and customer satisfaction.
• Monitor key performance indicators (KPIs) for the service department, implementing continuous improvement initiatives based on data-driven insights.
• Coordinate with other departments to ensure seamless operations and address any cross-functional challenges.
• Manage staffing levels, schedules, and resource allocation to optimize service coverage and response times.
• Handle escalated customer service issues, providing solutions that balance customer needs with business objectives.

What We Offer:

• Competitive compensation package, including industry-leading benefits such as healthcare, dental, vision care, and a group retirement savings program.
• Opportunities for professional development and career advancement in a dynamic and innovative work environment.
• The chance to contribute to a company that values diversity and is committed to the social and economic prosperity of Indigenous communities through meaningful employment initiatives.
• A role that offers challenge, responsibility, and the opportunity to make a significant impact on service operations and customer satisfaction.

Ideal Candidate:

• Proven experience in service operations management, with a strong track record of leading teams to achieve operational excellence and high customer satisfaction.
• Exceptional leadership and interpersonal skills, with the ability to inspire, coach, and develop team members.
• Strong analytical and problem-solving abilities, with experience in using data to inform decision-making and drive improvements.
• Excellent communication skills, capable of effectively managing customer expectations and resolving complex service issues.
• Flexible and adaptable, with the ability to manage multiple priorities in a fast-paced environment.
• Shares GrizzlyTrek's values and is passionate about contributing to our mission and supporting the development of our client's success.

About GrizzlyTrek: At GrizzlyTrek, we are more than just a staffing company. We serve as a vital link connecting talented individuals, including those from Indigenous communities, with meaningful career opportunities. Our commitment to cultural understanding, mentorship, and ongoing support sets us apart as we build strong partnerships and contribute to community and economic development.

How to Apply: If you are a motivated Service Shift Manager ready for a new challenge, please send your resume and a cover letter detailing your qualifications and experience to [email protected].

GrizzlyTrek is an equal opportunity employer. We encourage applications from Indigenous individuals and other underrepresented groups. Join us in our mission to empower our client's success and make a lasting impact on the community.

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