Company Description

LI-HYBRID

***Candidates should be based within the GTA to be considered for this role.***

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role

Job Description

GENERAL FUNCTION

We are currently looking for an End User Support Technician to support all our Corporate and Retail User systems, peripherals, and devices. In this role, you will provide premium support to all our end users and white glove treatment for our executives. You will also be responsible for deployment of various software packages to our end user devices.

DUTIES / RESPONSIBILITIES:

• Provide White glove service & support in all interactions with ELT (Executive Leadership Team) and SLT (Senior Leadership Team), and their administration staff while prioritizing value and urgency.
• Provide IT support for on-site or off-site events and meetings including site setup, testing, coordination with venue IT/AV contacts and stand-by support.
• Comfortable with supporting Boardroom equipment and software (Cisco, Logitech, Microsoft Teams)
• Support for the End User Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support
• Provide on site support to retail locations both local and remote (when needed).
• Collaborate with IT teams and SMEs to ensure timely troubleshooting and resolution of technical and functional issues.
• End User Support (Software/Hardware)
  • AD/O365 account support
  • Microsoft Authenticator – MFA Desktops
  • Laptops MFP (Multi-Function Printers)
  • Tablets (Android / IPads) Retail peripherals (Check Scanners, cameras)
  • VDI (Virtual Desktops)
  • Hardware Management
  • Refurbishment
  • Shipping/Receiving
  • Inventory Management
• Support for Operating System, base load software, MS Office suite and other business application
• Access related issues with password, security, application configuration and troubleshooting, and general inquiries
• Research questions using available resources advising users on appropriate action; provide adequate training to end users.
• Follow standard EUS and IT Security procedures and log interactions.
• CMDB asset management
• Management, maintenance, and deployment of desktop images.
• Familiarity with basic networking to troubleshoot Network and Telecom related issues at our locations.
• Identify and escalate situations to various IT Teams if technically complex or if it requires urgent attention.
• Own key initiatives and drives through completion with minimal supervision.
• Motivated and enthusiastic with Great Personal skills
• Perform other duties as assigned.
• Current valid driver's license
• Reliable transportation to and from work sites and Corporate Office in the Greater Toronto Area.

Qualifications

EDUCATION

• College degree in Information Technology or a minimum of 2 years of experience in IT Support/Desktop Support/Service Desk.

EXPERIENCE

• Minimum of 2 years' experience in IT Support/Desktop Support/Service Desk Roles.
• Minimum of 2 years' experience with deployment tools (SCCM, PDQ, Altiris, etc.)
• Experience managing and maintaining desktop images.
• Experience supporting executives is preferred.

SKILLS

• The ability to manage and articulate complex issues.
• Strong background in Microsoft Windows Active Directory Environment.
• Experience leveraging geographically diverse and offshore IT support teams.
• Excellent Oral communication (customer interaction, requirements analysis)

Additional Information

About Us:

***Candidates should be based within the GTA to be considered for this role.***

Momentum Financial Services Group, formerly Money Mart Financial Services is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 700 locations and robust digital and mobile platforms, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart® brand and in Quebec as Insta Cheques® and in United States as Money Mart® and The Check Cashing Store®.

Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.

All your information will be kept confidential according to EEO guidelines.

#corporate