About us:

Centah Inc. is a scaling Software as a Service (SaaS) company that is part of Financeit. We have become the leading experts in providing innovative and configurable solutions to home improvement retailers, trades, construction and facility management departments. Our world-class development team has created configurable Work Order Management software that helps our clients to maximize their service levels and increase sales leads.

Together we created a place where collaboration, inclusivity, fairness, and respect aren't just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you'll join us.

About the role:

As a Technical Implementation Manager, you will play a crucial role in ensuring that our products are effectively adopted, utilized, and understood by both our internal stakeholders and customers. This role requires a unique combination of technical expertise, client support, and exceptional communication and training skills.

What you'll do:

• Develop an in-depth understanding of the product portfolio, keeping current with updates, and enhancing product knowledge.
• Collaborate with various teams to create training programs, empower sales, customer support, and marketing with effective resources, and design customer training initiatives, including webinars and documentation.
• Oversee onboarding programs for new users/clients and create ramp-up plans for product launches.
• Support Technical enablement for technical users and liaison with relevant internal and external teams to support API set up, testing and onboarding.
• Maintain and update product documentation, establish a feedback loop for continuous improvement, and collaborate with cross-functional teams to support go-to-market execution. are integral aspects of their responsibilities.

Requirements

• Minimum of 3 years of experience in enterprise customer success in a technical environment or enterprise training and coaching.
• Direct experience making technical training documentation compelling and exciting for a diverse set of user personas.
• Knowledge of best practices and tools for training while developing sustainable processes and frameworks to be used to create internal standards.
• A knack for understanding customer needs and translating them into solutions while managing customer expectations.
• Exceptional written and storytelling presentation skills.
• Facilitating product launches, go-to-market material and organizing/project managing multiple priorities.
• Understanding of Data Visualization tools and how to train users to find insights within the data.
• A curious and problem-first mindset, exploring the root pain points and collecting user feedback to discuss with both the Product and business functional groups.
• Self-managed, organized, proactive individual contributor with the ability to work with other cross-functional groups to help make barriers disappear.
• Definite Pluses:
• Experience in developing software solutions for enterprise or business-to-business-to-consumer (B2B2C).
• Home improvement or big-box retail experience.
• Supporting a large-scale enterprise migration.
• Understanding of User Research, Design Thinking, Product Analytics, Adult Education, GTM/Product Marketing strategies and Product Management frameworks.

Benefits

Winner of Canada's Most Admired Corporate Culture in 2018 and 2021, we offer more than just the basics. Take advantage of:

• An award-winning culture with a collaborative & inclusive team
• Competitive pay and performance based bonus
• Committed to flexible work arrangements, offering hybrid workplace options
• Comprehensive medical, dental and vision coverage + Lifestyle Account
• RRSP Matching and Parental Leave Top Up Program
• In office massage, meditation & workout sessions
• Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
• Career learning and development programs

Next steps:

If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview.

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.