The Automotive Service Shop Hand works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in this position. The Service Installer builds customer loyalty and retention through trust, workmanship and reputation.

Customer Service

• Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
• Performs customer vehicle maintenance and repairs, as requested.
• Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
• Draws attention to additional work required on customer's vehicle.
• Assists in explaining procedures and repairs and any additional required maintenance work to customers, in an effort to attain a trusting relationship and long-term retention.
• Liaises with Service Manager/Service Advisors/Licensed Automobile Technicians and Back Parts Window Associate in order to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
• Provides accurate estimates and written vehicle reports for all work performed. Performs tasks in compliance with industry flat rate time allowances.
• Provides quality workmanship to meet or exceed industry standards.
• Ensures that an unsafe vehicle is reported to management and vehicle owner.
• Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
• Retains used parts for the customer on request.

Operations

• Performs lube, oil and filter changes.
• Removes, installs, rotates and balances tires.
• Performs minor repairs, maintenance, inspections and basic tune ups that do not require the presence of a Licensed Automobile Technician.
• Administers drive clean emission tests (only in specific provinces).
• Performs Registered Imported Vehicles (RIV) inspections.
• Services transmission.
• Maintains neatness/cleanliness of bays through regular inspections.
• Maintains company and personally-owned equipment and tools, as required.
• Is respectful of all shop tools and equipment.
• Participates in meetings and all training as required and listens to feedback to improve their own abilities.
• Complies with company, store and Automotive Service Centre policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.

• Knowledge of current automobile technology.
• Valid driver's licence for province of employment.
• Experience in a similar role, in a Canadian Tire Automotive Service Centre, is considered an asset.
• Ability to work effectively with computerized systems.
• Good working knowledge of CoStar is considered an asset.
• Basic math skills.

Successful candidates will demonstrate the following competencies:

• Strong orientation towards customer service excellence.
• Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
• Ability to serve customers in a professional manner and to inspire their confidence and trust.
• Results-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
• Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
• Ability to plan and organize daily tasks.
• Effective written and oral communication skills.
• Ability to adapt and cope with challenging and changing situations.

In compliance with the store's Health and Safety Policies and Procedures:

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
• Lifting and turning repeatedly throughout the shift. Lifting above the shoulder, from floor to shoulder and floor to waist.
• Going up and down a ladder while carrying merchandise.
• Walking and carrying things at the same time and pushing/pulling, as required.
• Twisting, turning, reaching and working above shoulder level.