Job Summary:
Reporting to the Director, Cloud Platform Services, the Technical Business Analyst resource will provide the planning, coordinating, development, documenting and delivery of multiple M365 and Cloud related projects from the analysis phase through to the implementation phase. This resource will have working knowledge and experience of IT infrastructure environments including general concepts of workstation/server hardware, software builds and push strategies, and a general understanding of line-of-business applications and architectures. The resource must have a sound understanding of IT Change and Communication Management and User Acceptance Testing frameworks.
Responsibilities:
- Assess new IT services, develop solution paper and test plans.
- Evaluate current services and recommend remedial actions where required.
- Assist in determining hardware/software requirements.
- Collaborate with multi-disciplined teams on proof of concept and limited production roll outs.
- Provide quality control on production implementations.
- Communicate operation guidelines and policies to the clients.
- Apply and interpret how the operation guidelines enhance the department's way of doing business.
- Review new services and technology requests by business area and assess their impact on the operational environment, giving recommendations for remediation.
- Assist in developing project plans, schedules, and estimates pertaining to architectural deployment and services delivery.
- Assist in developing task lists and resource assignments within the context of architectural planning and deployments.
- Assist with implementation of IT infrastructure.
- Document technical recommendations and provide technical advice and guidance to management, operations and project team members and within shared IT services.
- Ensure change management processes are followed.
- Make recommendations to project team members pertaining to issues, risks and client satisfaction.
- Provide leadership and guidance to business and project teams that require technical analysis and support.
- Provide tracking and reporting of time and status on all work as required.
Requirements:
- University graduation in business, management or a related discipline and 2-yr Business Analyst (BA) experience; OR 2-yr diploma in business, management or a related discipline and 4-yr BA experience; OR 1-yr certificate in business, management or a related discipline and 5-yr BA experience; OR 6-yr BA experience
- Experience as a business analyst translating business requirements into detailed technical requirements in an enterprise IT environment.
- Experience collecting and analyzing requirements for implementing cloud-based projects and services with large scale cloud providers.
- Experience identifying and assessing requirements within multiple architecture domains e.g. business, application, technology, data/information, security, and privacy.
- Experience in developing integrated system and technical design specifications on complex engagements.
- Experience in facilitating and managing business process development and process re-engineering workshops and sessions.
- Experience in gathering requirements from a diverse group of stakeholders across ministries or departments.
- Experience with written and verbal communications including specific experience in drafting strategic business and technical documentation.
- Experience collecting requirements, analyzing, designing or implementing M365 products and services, either on-premises or in a cloud infrastructure-as-a-service environment.
- Experience collecting requirements, analyzing, designing or implementing Microsoft Power Platforms products and services, either on-premises or in a cloud infrastructure-as-a-service environment.
- Experience conducting, facilitating and interpreting impact and risk assessments across multiple scenarios.
- Experience developing and delivering communications and presentations at multiple levels of an organization. (eg. Executive Management, Management, Program Sponsors, Steering Committee, Branch Managers, End Users)
- Experience in facilitating meetings and communicating with senior management and project stakeholders.
- Experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.).
- Experience in understanding the impact of policies, processes and procedures on performance.
- Experience using MS Office 2010 products or higher versions.
- Experience with Disaster Recovery and Business Continuity Planning.
- Experience with IT service management, IT service management applications, IT application development and maintenance projects.
- Experience with process improvement, documentation and requirement gathering.
- Experience with User Acceptance Testing processes on large, complex, multi-stakeholder environment.
- Experience working in or for the public sector.
- Experience working within an agile development environment.
Whopper Technologies, a minority women-owned enterprise, is at the forefront of digital transformation, technology excellence, and business growth solutions. Specializing in talent mobilization and innovation, we are dedicated to enhancing customer experiences across diverse sectors such as Information Technology, Telecommunications, Healthcare, Engineering, and the Public sector. With a focus on deploying top-tier talent and fostering innovation, we empower businesses to thrive and excel in a rapidly evolving digital landscape, helping them reach new heights of success.
Whopper Technologies is committed to fostering workforce diversity and is proud to be an equal opportunity employer.