Employment Type: Full-time (6 Months Contract)
Department: IT
Union: Included (CUPE)
Salary: Level 3- $26.42/hr
File #: 24-IT-01 (1 Open)
Posting Date: April 08, 2024
Posting Close: April 22, 2024

Reporting to the Manager, IT, the IT Coordinator will primarily be responsible to provide internal information technology support, such as server security, software updates, and hardware maintenance. This position will provide technical advice and assistance to employees and will also troubleshoot errors and fix system issues via periodic testing, help desk tickets, and other methods.

DUTIES AND RESPONSIBILITIES

• Provide internal information technology support, such as server security, software updates, and hardware maintenance.
• Provide technical advice and assistance to employees.
• Troubleshoot errors and fix system issues via periodic testing, help desk tickets, and other methods.
• Oversee the implementation, deployment, and operation of information systems and technology solutions for business needs.
• Perform security and quality control testing.
• Maintain server systems and ensure that servers are appropriately backed up.
• Ensure that networks are configured appropriately, including security access configuration.
• Source cell phones, computers, peripherals and other hardware at competitive prices from reputable vendors.
• Assess and document the requirements of end-users.
• Assign user names and passwords for employees and reset as required.
• Provide orientation to new users of existing technology.
• Perform in-person, on-site repairs of PC desktop hardware, printers, and other peripherals.
• Evaluate performance of computer systems, add in additional RAM if necessary, and make appropriate changes to the infrastructure.
• Analyse complex business needs presented by the user community and/or customers/clients and recommend technical solutions.
• Maintain and keep the company's telecommunication systems running with minimal downtime.
• Evaluate hardware and software to ensure that it meets company requirements.
• Set up monitoring of the computer system to prevent any unauthorized access by employees during the workday.
• Ensure that server hardware is adequately sized and configured; conduct capacity planning scenarios to meet future needs.
• Ensure that web-based applications are optimized for third-party search engines and tools.
• Assist with the planning, approval, and implementation of technology projects.
• Integrate and implement business solutions related to information technology.
• Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers/clients.
• Plan, write, modify, and test website related code.
• Other duties as required.

QUALIFICATIONS

• Degree or diploma in computer science, computer systems engineering, software engineering, web design, or a field related to the industry.
• Minimum of three (3) years of related experience.
• Certifications or licenses appropriate to industry.
• Demonstrated aptitude for learning new technologies.
• Ability to effectively communicate technical concepts to non-technical members of the organization.
• Familiarity with various programming languages and development platforms.
• Ability to operate electronic diagnostic equipment.
• Strong knowledge of browser compatibility problems for all platforms and major browser types.
• Ability to effectively communicate both verbally and in writing.
• High level of integrity and work ethic.
• Ability to prioritize and manage conflicting demands.
• Demonstrated time management skills.
• Ability to work individually as well as part of a team.
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment.
• Strong verbal and written English language communication skills; fluency in additional languages, relevant to the communities of service, will be considered an asset.
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear' or satisfactory result that meets the operational requirements of the Agency.
• Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

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