Job Title: IT Desktop Specialist Support Job ID: RS783994614Location: Waterloo, ON Overview:Our client is a publicly listed enterprise, and specializes in the manufacture, design, research and development of high-performance image sensors and modular expandable cameras. Their products are used worldwide in machine vision, document scanning, image capture, surveillance, process monitoring, manufacturing inspection, medical imaging, and multimedia. As part of their continuing growth in this high technology market, they are recruiting for an IT Desktop Specialist Support. What you will be doing:

• Respond to, evaluate, and prioritize all tickets assigned to the site's deskside support group and resolve issues efficiently and effectively.
• Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved
• Record and track interactions with end-users and related activities in the service desk tool
• Create Knowledge Base articles as repetitive issues arise
• Provide site IT support encompassing:
• PC configuration and troubleshooting - OS, hardware, and software;
• PC maintenance/preventative maintenance;
• Printer installation, networking, configuration and troubleshooting;
• New user setup on Active Directory network;
• Support for client applications;
• Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support
• Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
• Maintain department loaner equipment and administer checkout process
• Review and record daily event logs
• Call software and hardware vendors to request service regarding defective products
• Support equipment used in conference rooms and auditorium
• Perform occasional system administration at assigned site(s):
• Server administration and troubleshooting; monitor and back-up or directly administrate selected servers or other network infrastructure as required
• VMWare administration and troubleshooting
• NetApp administration and troubleshooting
• Upgrade and update PC and Server software packages
• Install hardware and perform hardware refreshes for all sites being supported
• Review and record daily backup logs
• Maintain organization of the server room
• Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking - wiring, backup
• Network cabling activities, where applicable
• Manage permissions groups, OUs, and group policies in Active Directory
• Support compliance initiatives and audits
• Phone and voicemail system maintenance
• Provide IT support for all local systems/applications
• Perform project work as directed

What you must have:

• High School diploma or equivalent required and 5 – 10 years of experience in an Information Technology service & support role; or equivalent combination of education and experience. Associate's degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred.
• Oral/Written Communication – Listens and gets clarification; Responds well to questions; Records data; Writes clearly and informatively; Able to read and interpret written information.
• Teamwork – Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Ethics –Treats people with respect; Works with integrity and ethically.
• Organizational Support – Follows policies and procedures; Supports organization's goals and values.
• Planning/Organizing – Uses time efficiently.
• Professionalism – Approaches other in a tactful manner; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in a timely manner; Strives to increase productivity.
• Safety and Security – Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and material properly.
• Adaptability – Adapts to changes in the work environment.
• Dependability – Follows instructions, responds to management direction.
• Attendance/Punctuality – Is consistently at work and on time.
• Initiative – Asks for and offers help when needed.
• Detailed knowledge and intermediate understanding of the following technologies:
  1. Windows 10
  2. Active Directory
  3. Microsoft Office 2010, 365 (including Outlook, Teams, etc.)
  4. Virtualization tools such as VMWare
  5. Current hardware
  6. Ability to learn and adapt to new technologies

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com By applying to TEEMA on any job portal implies you are entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company-related information.