As a Receptionist at Dundurn Place Care Centre, you will be given high expectations, as well as an expectation to continue personal growth and professional growth. In this position, you will be expected to provide courteous and efficient telephone, reception and clerical support to all clients and assists with clerical duties in the Home.

Position Overview

Provides courteous and efficient telephone, reception and clerical support to all clients and assists with clerical duties in the Home.

Essential Duties

• Assists in the production and distribution of the Home's communications under the direction of the Administrative/Nursing Assistant/delegate.
• Orders supplies/stationary for all departments.
• May assist with the resident trust accounts.
• Assists with the mailing of resident billing.
• Responsible for completed invoice package for the office purchases.
• Assists with orientation, recruitment, retention
• Assists with setting the vision, goals and objectives for the department in collaboration with the staff and in line with the overall Home's vision and strategic directions
• Motivates staff and establishes incentive programs that recognize excellent performance.
• Required to understand the nature and meaning of quality indicators used by the Home
• Any and all other tasks as assigned

Qualifications

• High School graduate or G.E.D.
• Continuing educational courses in areas related to position summary an asset.
• Working knowledge of computers.
• Demonstrates expedient data entry skills.
• Sense of responsibility, integrity and confidentiality.
• A minimum of one (1) year prior experience in a similar job capacity
• Ability to handle multiple incoming telephone lines and multiple tasks.
• Ability to use innovative methods to reduce costs.
• Ability to operate general office equipment (calculator, photocopier, postage meter, fax machine, etc.)
• Well-developed interpersonal skills and demonstrated ability to interact efficiently and courteously with residents, public, employees and volunteers.
• Ability to work from the heart and make others smile.
• Ability to demonstrate care in use of supplies and equipment, and the ability to maintain neat work area. • Good organizational skills.
• Ability to work independently.
• Must be level headed and calm in emergencies.
• Second language an asset.
• Clear vulnerable sector screening (w/ in last 6 months), recent TB test results (w/ in last 6 months) or Chest X-Ray (w/ in last 1 yr), and two supervisory references required.
• COVID-19 vaccination is a condition of employment.

Work Environment

We are committed to maintaining a safe and healthy work environment, in accordance with industry standards and in compliance with legislative requirements, which includes taking steps to prevent/minimize occupational injury and illness.

We are also committed to meeting the accessibility standards set out in the Accessibility for Ontarians with Disabilities Act, 2005, including making accessibility an integral part of recruiting, hiring and supporting employees with disabilities.

Physical Demands

A physical demands analysis is required by an employer to determine whether an employee has the medical ability, critical strength, and mobility to safely work in a specific job. It provides the information to compare the abilities of an employee with what is required to safely perform the tasks of the position. Please refer to the Health and Safety Manual for position specific physical demands analysis.