Position Summary:

As System Administrator II, you will support existing IT solutions, both on-premises and cloud-based, and provide escalated support for IT help desk operations. This position requires a willingness and aptitude to tackle a wide range of challenges while applying and enforcing corporate IT policies across all our sites. You will own end-to-end projects while working with employees and business leaders in an extremely collaborative environment. Must be detail-oriented, highly motivated, and willing to develop new processes where they do not exist.

What You Will Do

• Take ownership of IT-related issues to complete resolution
• Place software and hardware into the production environment
• Support network infrastructure including upgrades and configuration changes.
• Prepares users by designing and conducting training programs, and providing references and support.
• Administer VOIP telephone system.
• Involved in electrical, power backup, and surge protection system configuration as they relate to communication and computer systems, as well as security equipment.
• Create and update documentation of all processes related to the role.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
• Monitor, maintain, and execute IT automation processes and procedures.
• Responsible for tracking hardware and software inventory
• Administer Environmental Monitoring Systems
• Perform other tasks as assigned by management, which may not be listed above, that are necessary to accomplish our goal of improving lives by supporting scientific discovery.
• The position may require some after-business hours and weekend work as needed.

Education and Experience:

Knowledge, Skills, and Abilities:

• 3+ years of knowledge of network connectivity, systems, security, software, and hardware
• Microsoft Server Technologies (AD/DNS/GPO/Account Administration)
• Windows Operating Systems (Windows 10/11) – deployment, administration, upgrades
• Microsoft/Office 365 (Teams, SharePoint, OneDrive, Intune, etc.…)
• Proficient in scripting, PowerShell preferred.
• Articulate in the English language.
• Page 2 of 2 System Administrator I - IPOC.docx
• Preferred educational and experiential background:
• 3+ years' experience in IT Support and System/Network Administration
• Bachelor's degree or equivalent experience required.
• CompTIA A+, Security+, Network+, MCSE/MCSA, and Power Shell (Azure and Office 365 scripting) are highly preferred.
• Experience with Okta, RingCentral, Datto, and NinjaRMM is highly preferred but not required.