Corporate Travel Advisor – Bilingual - Remote

Embark on the next step in your career journey with Direct Travel!

As a key member of the Canada West Region Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost-effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

This position is a remote position.

Expedition Expectations

• Operate within detailed procedures
• Interact with traveler or travel arranger and provides 1st level of support for customer service and technical issues
• Ensure compliance of a clients travel policy while utilizing preferred vendors
• Adhere to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
• Follow company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attend staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• Work with hotel, car, rail to ensure client customer satisfaction
• Perform other duties as assigned

Passport to Success

• Must be bilingual English/French
• Minimum of five (5) years' experience providing domestic and international travel arrangements
• Proficiency in Sabre GDS is required.
• Demonstrate knowledge and understanding of airline ticketing rules and regulations
• Proficient in producing lowest logical airfare within client's policy
• Demonstrate in-depth knowledge of exchanging, reissue of tickets
• Ability to read, understand and follow client travel policies and guidelines
• Excellent communication skills via email and phone
• Exceptional customer service skills
• Ability to meet and exceed required performance standards
• Accurate and detail oriented
• Ability to work under pressure and can deal with change and adversity
• Working knowledge of Microsoft Office, including Word and Excel
• Works well unsupervised as well within a group setting

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

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