Company Description

SPINCO is an interactive group workout offering structured, full-body spin classes designed to strengthen the body, energize the mind and feed the soul. We are in the business of revolutionizing lives and know that our work is never done. We believe that strength comes from within, but that we are stronger as one. Our aim is to infuse our community with a positive, never-quit attitude, which reaches far beyond the door of our studios. This is our culture. We believe in it. We live it. We breathe it. It's who we are.

As a member of the SPINCO team, you will have the opportunity to work for Canada's largest spin studio alongside a passionate team that is having fun while redefining fitness. Visit our website to learn more: https://www.spinco.ca/

Job Description

Our Toronto location is seeking a full-time (40 hours/week) positive and inspiring leader for our DOWNTOWN. This individual will have a passion for health & fitness, deliver exceptional customer service, and is eager make a difference within our community.

Key attributes

• Embody and empower our brand culture and be a brand ambassador

• Solution-oriented and able to think on your feet. Seeing what needs to be done, identifying areas for improvement and taking action

• Enjoys and thrives in a team environment

• Great communicator and feels comfortable receiving and delivering feedback

• Keen eye for detail and feels comfortable having multiple projects on the go

• Knows how to inspire a team, lead by example and leave a positive impact, while creating a professional, yet relaxed culture

Roles & Responsibilities
Studio Operations

• Responsible for the studio's daily operations and ensuring that it is immaculately clean, organized and operating efficiently and effectively.

• Support the development of operational processes to improve studio, and ensure all operational excellence, processes, policies and procedures are adopted by the team

• Managing budgets, Scheduling (Instructor, Key Lead and Energy Exchange Teams) and equipment maintenance

• Handling customer communications (phone, email, etc)

• Social media - ideate, create, share

• Liaising with SPINCO HQ and Regional Manager on upcoming events and initiatives

• Payroll review and basic bookkeeping - Inventory control - Handling customer escalations

Team Development

• Recruiting, training, and continuously developing, coaching and inspiring your studio team

• Host team meetings and monthly one on ones

Customer Experience

• Leading by example and delivering an incredible customer experience for our community, as well as upholding a very high standard for customer service across the studio

• Developing strong relationships with our riders

• Main point of contact for customer escalations

Community

• Planning and executing outreach initiatives, events and & studio activities to drive brand awareness

• Attending events in the community on behalf of SPINCO

• Manage brand ambassador program

• Manage local partnerships

Exceeding Targets

• Committed to achieving and surpassing studio goals and targets

• Developing strategies to drive sales (Organic and natural upselling)

• Compiling monthly sales reports to present to shareholders

• Developing weekly opportunities for outreach

• Manage private ride bookings and annual charity donations

Company Culture

• Being a weathermaker and leading by example; embodying SPINCO's core values and being a brand ambassador for our culture

Qualifications

Prerequisites & Required Skills

• Passionate about people and delivering an exceptional customer service experience

• Enjoys working a non-traditional schedule

• Highly organized and analytical, with a keen eye for detail

• Enjoys feeling challenged and problem solving. Every day is different - being able to think on your feet is a must!

• Passionate about community, heath, wellness, and SPINCO

• Strong communication skills

• The ideal candidate will have 2+ years of management experience, preferably in a health & fitness setting

• Post-secondary education is an asset

Additional Information

What We Offer

• Competitive compensation, including comprehensive benefits, spending account and professional development program.
• Opportunity to develop skills and gain experience in multiple disciplines in a fast-paced environment.
• Dynamic and fun office culture with colleagues who share the same core values.
• Exclusive perks from our portfolio companies, including restaurants and fitness studios.
• Unlimited vacation policy.