Part-Time IT Support Technician

JSG is seeking a part-time IT Support Technician in Ontario,CA . The Technician provides on-site technical support to office and warehouse employees at the Mississauga location. This role resolves day-to-day IT issues, supports end-user devices and business applications, maintains accurate help desk records, and coordinates with the corporate IT team in Moorpark for issues requiring escalation or additional support.

Essential Functions

User Support

• Provide Tier 1 and Tier 2 support for Windows PCs, laptops, printers, scanners, peripherals, and other end-user equipment.
• Support Microsoft 365, Outlook, Remote Desktop (RDP), and warehouse applications.
• Troubleshoot basic wired and wireless network connectivity issues.
• Install and configure approved software and replacement hardware.

Ticketing and Documentation

• Log, update, and document incidents and service requests in Jira.
• Record troubleshooting steps and outcomes, and escalate complex issues to the corporate IT team with relevant details.

On-Site IT and Asset Support

• Assist with equipment checks, restarts, cabling, testing, workstation deployments, and other hands-on troubleshooting.
• Maintain IT equipment inventory and assist with device setup, replacement, and asset records.

Customer Service and Teamwork

• Provide professional, responsive support to employees across office and warehouse operations.
• Work independently while coordinating closely with the corporate IT team.
• Follow established IT, security, and documentation procedures; perform other related duties as assigned.

Qualifications and Experience

Required

• At least two years of experience in help desk, desktop support, or a related IT support role.
• Strong Windows troubleshooting skills and experience supporting printers and office peripherals.
• Experience with Jira or a similar ticketing system, Microsoft 365, and Remote Desktop (RDP).
• Basic knowledge of TCP/IP, DHCP, DNS, Wi-Fi, and Ethernet.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently on-site and coordinate with a remote IT team.

Preferred Skills

• Experience in a warehouse, distribution, or similar operational environment.
• Familiarity with warehouse applications, Active Directory, or Microsoft Entra ID.

Work Environment and Schedule

• This is an on-site position in Mississauga; it is not a remote role.
• The initial schedule is approximately 20 hours per week, providing four hours of support each business morning aligned with the Canada team's workday.

Physical Requirements

• Ability to sit for extended periods while performing computer-based tasks.
• Ability to walk throughout the office and warehouse, including navigating stairs as needed.
• Ability to regularly lift and carry up to 25 lbs and occasionally lift and carry up to 50 lbs, with or without reasonable accommodation.

Safety Requirements

Must be able to perform job duties safely, follow applicable workplace safety procedures, and avoid creating unreasonable safety risks to themselves or others.
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Company Description

Our client is trusted leader in end-of-line automation solutions. Delivering high-performance case packers and robotic palletizers, we help our partners optimize efficiency with dependable and flexible equipment.

Company DescriptionOur client is trusted leader in end-of-line automation solutions. Delivering high-performance case packers and robotic palletizers, we help our partners optimize efficiency with dependable and flexible equipment.