Electrical I UPS Systems Field Service Technician

Field Service Technician – Electrical / UPS Systems Location: Edmonton, Alberta, Canada
Employment Type: Full-Time, Permanent
Work Arrangement: Field-based, with flexible work-from-home days when not visiting customer sites

• Education: Relevant college diploma/degree or Red Seal electrician certification
  
• Travel: Frequent/required travel to customer sites; U.S. travel required for product and safety training
  
• On-Call Requirements: Regional emergency and preventive maintenance support on a 24/7 on-call basis

The Field Service Technician will service, install, maintain, troubleshoot, and repair uninterruptible power supply (UPS) systems, batteries, and other electronic-based products. The role involves working directly at customer sites in electrical and high-voltage environments, providing technical support, responding to service issues, and helping customers maintain reliable equipment operation.
This position requires practical technical knowledge, sound judgment, a customer-focused approach, and the ability to work independently while managing service assignments and travel.
Candidates must meet the following requirements:

1. A college degree or diploma from an accredited institution in Electrical Engineering, Electronics, or Engineering Technology; or a Red Seal (309A) Interprovincial Journeyman Electrician certification/ticket.
   
2. At least one year of experience with UPS systems, battery technologies, or electronics.
   
3. Legal authorization to work in Canada now and in the future without corporate sponsorship.
   
4. A valid and unrestricted driver's license.
   
5. Willingness and ability to travel to customer sites.
   
6. Ability to travel to the United States for required product and safety training.
   
7. Ability to participate in the required on-call service schedule.
   
8. Strong technical judgment, troubleshooting, time-management, and customer-service skills.
   
9. Clear verbal and written communication skills.
   

Preferred Qualifications

• Proficiency with Microsoft Office applications.
  
• Basic understanding of UPS rectifiers and inverters.
  
• Basic understanding of electrical distribution systems and configurations.
  
• Experience with electrical equipment installation, maintenance, repair, or field service.
  
• Ability to work independently while maintaining effective communication with customers and colleagues.
  

The ideal candidate is a technically capable, customer-oriented service professional with at least one year of relevant experience in UPS systems, batteries, or electronics. They are comfortable troubleshooting electrical or electronic equipment, traveling to customer sites, following safety procedures, and responding to service needs.
The candidate should demonstrate initiative, sound technical judgment, strong time management, clear communication, and flexibility to complete U.S.-based training and participate in a 24/7 on-call service arrangement.

Flexible work from home options available.