Inside Sales Representative Metal Recycling

As an Inside Sales Representative, you will support the purchase of ferrous and non-ferrous scrap metal and the sale of recycling, bin placement, and transportation services to an established book of industrial accounts. You will work directly alongside an outside sales representative who owns the accounts, handling pricing requests, quoting, and service issues from the office while the outside representative is in the field. You will deal with owners, plant and operations managers, and purchasing managers at manufacturers, fabricators, and other industrial companies that generate scrap metal. This role is 100% existing account support — there is no cold calling and no new business prospecting; new accounts are opened by the outside sales team. Accounts are located across Southern Ontario, including Hamilton, Toronto, London, and the region west of Montreal. This is an expansion role with three openings, reporting to the Manager of the inside sales team. The base salary is $60,000 – $63,000 CAD, plus a discretionary annual bonus.

COMPENSATION & BENEFITS

• $60,000 – $63,000 CAD base salary, plus a discretionary annual bonus

• Year 1 OTE: $70,000 – $75,000 CAD

• The annual bonus is tied to individual and company performance and is uncapped. Strong performers have received raises of approximately 6% – 10% and additional bonuses

• There is no commission plan on this role

• Health benefits, partially company-paid

• RSP matching

• Laptop and cell phone provided

• Business expense account

• Company fleet vehicles provided for customer site visits — you will not use your own vehicle

• 15 vacation days, 2 sick days, 2 personal days, plus the company Christmas shutdown

• Further education reimbursement

• Employee recognition, gifts, and rewards program, plus company social events

• Formal performance reviews annually

• Defined career path into outside sales

THE COMPANY & CULTURE

Our client was founded in 1936 and is a family-owned, privately held metal recycler — the largest privately held company in its industry. Headquartered in Canada, they employ more than 4,000 people across more than 125 locations worldwide, with approximately 500 people at the Hamilton, Ontario operation where this role is based. Revenue is growing 25% – 50% per year.

The business buys scrap metal from industrial and commercial sources, processes it, and sells it to mills and foundries. It is vertically integrated across four divisions — ferrous, non-ferrous, retail, and transportation — and runs an in-house trucking fleet that is larger than those of its competitors. This allows the company to control material from pickup through processing to final shipment. Customers include manufacturers, metal fabricators, industrial plants, and contractors across Southern Ontario.

The stated culture pillars are Passion & Excellence, Teamwork & Collaboration, Agility & Innovation, and Community Engagement. Leadership is data-driven and hands-on, and senior people are available for day-to-day questions. Commodity markets move quickly, so priorities can shift — candidates should be comfortable in a fast-moving environment.

OFFICE LOCATION & SALES TERRITORY

• Office location: Hamilton, Ontario, Canada

• One of the three positions may be based in the Greater Toronto Area, with time split between the Toronto and Hamilton offices. The Toronto office is expected to open in early 2027.

• Work arrangement: In office, 5 days per week. No work from home.

• Hours: Monday to Friday, 8:30 AM to 5:00 PM

• Sales territory: Southern Ontario — accounts span Hamilton, Toronto, London, and the region west of Montreal. Northern Ontario is excluded.

• Customer-facing expectations: work is done primarily by phone and email from the office, with periodic local customer site visits to take photos and measurements, scope work, and prepare quotes. Site visits are unscheduled and occur as jobs require.

• Overnight travel: None (0%)

• Candidates must live within a reasonable daily commute of Hamilton, Ontario (or the GTA for the GTA-based position)

EXPERIENCE, BACKGROUND & EDUCATION REQUIREMENTS

• 0 – 2 years of experience. Recent college and university graduates are encouraged to apply.

• A sales mentality and a clear intent to build a career in sales is the most important requirement. This role is designed to develop into an outside sales position.

• Experience in a customer-facing role — by phone, email, and in person

• Responsiveness and urgency — much of this role involves turning around customer requests quickly while the outside sales representative is unavailable

• Comfortable with the arithmetic behind pricing and quoting. Our client describes it as basic math applied carefully.

• Demonstrated attention to detail — a small error is costly in this business

• Strong organizational and multitasking ability across several accounts and open issues at once

• Industry experience in metal recycling, waste management, transportation, or manufacturing is an asset but not required. Full training is provided.

• Backgrounds in hospitality, hotel, car rental, and other high-volume customer service roles have translated well to this position

• Any quoting, estimating, or inside sales support experience is an asset

• Post-secondary education or equivalent professional experience. A degree is not required.

• A valid driver's licence is an asset for site visits in a company fleet vehicle

• Candidates seeking a purely administrative role, or a road-based outside sales role from day one, are not a fit for this position

TECHNICAL SKILLS

• Microsoft Excel — Basic

• Microsoft Word and Outlook — Basic

• Salesforce or comparable CRM — Basic (asset); training is provided

THE PRODUCT / SERVICE / SOLUTION

• Purchase of ferrous scrap metal from industrial and commercial sources

• Purchase of non-ferrous scrap metal, including copper, aluminum, brass, and related grades

• Industrial scrap management services — bin and container placement, scheduled pickups, and on-site material handling

• One-off and ad-hoc jobs, such as plant clean-ups and racking removals

• Freight and transportation services delivered through an in-house fleet

PROSPECTIVE CUSTOMERS / INDUSTRY FOCUS / DECISION MAKER(S)

• Manufacturers, metal fabricators, and industrial plants that generate scrap as a by-product of production

• Demolition, construction, and industrial service contractors

• Company size ranges from small owner-operated businesses to large multi-plant manufacturers

• Customers are located across Southern Ontario

• Decision-makers: owners and general managers, plant and operations managers, and purchasing and materials managers

SALES CYCLE / ORDER VALUE / ACCOUNT SIZE

• Accounts are recurring — material moves continuously and the relationship is ongoing

• Pricing is tied to published commodity indexes and moves with the market, so pricing requests from customers are frequent

• Standard pricing requests and small-job quotes are turned around quickly, often the same day

• Account profit-and-loss analysis is prepared by a separate commercial analyst team and provided to you and the outside sales representative to action on the account

COMPETITIVE ADVANTAGES

• Full vertical integration across ferrous, non-ferrous, retail, and transportation divisions

• An in-house transportation fleet larger than those of its competitors, allowing faster pickups

• More than 125 locations positioned close to customer and mill activity, reducing freight cost

• Commodity-linked pricing that moves with published market indexes

• Approximately 90 years in business, family-owned, and growing 25% – 50% per year

TYPICAL DAY & DUTIES

• 60% Account Management (pricing requests, quoting, and keeping accounts moving alongside the outside sales representative)

• 25% Customer Service (resolving service issues and discrepancies on pickups, bins, shipments, weights, pricing, and payments)

• 15% Administrative Duties (records, scale tickets, invoices, and CRM activity)

• 0% New Business Development (new accounts are opened by the outside sales team)

On a typical day you will respond to customer pricing requests by phone and email, prepare quotes for ad-hoc jobs, stay copied on account correspondence and communicate with your outside sales representative on what needs to happen and when, and resolve service problems such as a wrong bin, a needed swap, or a missed pickup. You will act on profit-and-loss analysis provided by the commercial analyst team, coordinate with operations, dispatch, purchasing, and finance, and keep records and CRM activity current. When a job needs to be seen, you will visit the customer site to take photos and measurements, scope the work, and quote it.

LEADS

• 0% cold calling and prospecting

• 100% existing accounts — you work an established book of business alongside an outside sales representative

• Inbound pricing requests, quote requests, and service issues come to you directly from