Branch Coordinator

Take Ownership. Keep the Branch Running. Put Customers First.

Play a vital role in the day-to-day operations of our Terrace Branch, working closely with the Operations Manager to keep service, parts, and rentals running smoothly. This is a hands-on role for a self-directed, resourceful professional who can work independently, make sound decisions, and take ownership of daily priorities. As the key on-site contact for customers and technicians, you'll help keep operations moving, solve problems, and deliver the level of service our customers expect.

WHY THIS IS A STRONG MOVE FOR YOU:

• Variety in Your Day: Work across service, parts, and rentals, with a mix of customer interaction, coordination, and hands-on operational responsibilities.
• Make an Impact: Help keep jobs moving, customers informed, work orders completed, and branch operations organized and efficient.
• Be a Key Part of the Team: Work directly with branch management and technicians, contributing to customer satisfaction, safety, and the overall success of the Terrace Branch.

HOW YOU'LL MAKE AN IMPACT HERE:

• Coordinate Service: Create work orders and repair estimates, prepare quotes, obtain customer approvals, coordinate road and shop technicians, and ensure completed work is closed and invoiced.
• Support Parts Operations: Assist customers with parts inquiries, lookup and sourcing, shipping and receiving, inventory organization, and warranty and core returns.
• Keep Rentals Running Smoothly: Prepare rental contracts and invoices, coordinate equipment preparation and deliveries, and document returns, inspections, and damage.
• Deliver Excellent Customer Service: Handle customer calls and walk-in inquiries, communicate updates throughout the service process, collect payments, and help resolve customer needs.
• Keep the Branch Organized and Safe: Coordinate freight and equipment movements, maintain orderly work areas, liaise with vendors and contractors, and promote a safe, customer-focused work environment.

WHAT WE OFFER:

• Compensation: Competitive compensation package
• Benefits: Comprehensive health and dental benefits.
• Savings: RRSP matching.
• Vacation: Paid vacation.
• Career Growth: Opportunities to build your experience across service, parts, rentals, and branch operations.
• Team Environment: Work alongside a collaborative branch team where your organization, initiative, and customer service make a difference.

WHO WE ARE
As a Platinum Certified Canada's Best Managed Company and a 9-time Top Employer, Wesgroup Equipment supports customers across Western Canada through our family of brands — Williams Machinery, Westerra Equipment, and WE Rent. For over 120 years, we have delivered equipment and service solutions that keep our customers up and running.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at [email protected].

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.

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