ClearDent
Burnaby, BC
Détails de l'emploi :
About ClearDent
ClearDent builds software and digital tools to help dentists manage all aspects of their practice, allowing them to focus on providing excellent oral care. For over twenty years, we've been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin offering cloud solutions to clinics, hospitals, and operating theatres, we're looking for flexible, creative talent to join our team and help modernize dental offices across Canada.
About the Role
The Customer Onboarding & Success Coordinator coordinates onboarding, training, post-live follow-up and customer education to support successful adoption of ClearDent's practice management and patient engagement products
This is a hybrid position that combines in-office work at our Burnaby, BC office with the flexibility to work remotely from home.
Responsibilities
- Coordinate customer onboarding from sales handoff through implementation and go-live.
- Serve as the primary customer contact, managing kickoff meetings, timelines, and communications.
- Maintain project plans and track milestones, dependencies, risks, and action items.
- Coordinate internal resources and schedules for implementation, training, and customer success activities.
- Ensure customer and internal readiness for scheduled deliverables and escalate issues that may impact timelines.
- Organize customer training programs and webinars, including logistics, participant engagement, and follow-up activities.
- Maintain accurate records in CRM and project management systems, monitor progress, and recommend process improvements.
- Other duties as assigned
What You Bring
- Two to three years of relevant experience in customer onboarding, project coordination, training administration or a similar customer-facing role.
- Demonstrated ability to manage multiple schedules, track dependencies and follow through on commitments across teams.
- Clear verbal and written communication skills, with confidence coordinating meetings and managing customer expectations.
- Proficiency in Microsoft 365 and experience using CRM, task management and virtual meeting tools; Salesforce and Zoom experience are assets.
- Ability to learn software products and dental workflows well enough to identify requirements and involve the appropriate specialists.
- Experience coordinating customer training or webinars is an asset.
- Dental industry, SaaS or ClearDent software experience is an asset.
Attributes
- Organized and attentive to detail, with dependable follow-through.
- Approachable and empathetic, with a genuine interest in helping customers succeed.
- Calm and adaptable when priorities or schedules change.
- Self-directed within established processes and willing to ask for help when needed.
- Tactful and persistent when seeking updates or addressing missed commitments.
- Curious and receptive to feedback, with a desire to keep learning.
- Comfortable working in a fast-paced and dynamic environment
- Team player with a positive attitude and willingness to work collaboratively
Work Environment
- Occasional work outside normal business hours may be required to accommodate customer time zones, planned implementations or education sessions.
- A valid driver's license and reliable vehicle are required
- Travel may be required from time to time
One Last Thing
We understand that the best candidates don't always meet every requirement. If you're a customer-focused, passionate problem-solver excited by the potential the dental industry offers, we'll happily review your application.
To Apply
This job posting will remain open until filled. To apply, send us your resume and cover letter, highlighting your skills. Please tell us what makes you special and why you'd be an excellent fit for the ClearDent team!
Please note that we only accept candidates who live in Canada and are eligible to work there.
We thank all applicants for their interest. However, we will only contact those candidates selected for interviews.
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