Warranty Administrator

Forbes GM is currently seeking a Warranty Administrator to join our team of customer focused professionals within our high volume and process-driven dealership.

Purpose/Summary of Position:

The Warranty Administrator reviews and completes warranty claims; uses technical information sources as needed to complete claims; reviews, corrects, and resubmits claims that have been rejected; maintains complete and accurate records for warranty claims; uses DMS to submit warranty claims and to manage information; coordinates and works effectively with other employees to resolve problems with warranty repair orders.

Required Qualifications:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

• Energized by challenges; driven to improve efficiencies, learn and grow
• Proactive self-starter with a desire for accountability
• Passion for delivering a consistently exceptional customer experience
• Operates with the highest level of integrity
• Exceptional initiative, high energy and positive attitude
• Process driven with impeccable organization and prioritization abilities
• Exceptional problem solving and conflict resolution skills
• Impeccable follow-through and commitment to building and cultivating relationships

Candidates must possess:

• Valid driver's license
• Minimum High School Diploma
• Post-Secondary Education Preferred
• Previous automotive dealership experience an asset
• Previous administrative experience required

Why We're Awesome:

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

Qualified applicants are invited to apply with resume and cover letter.