Clerical Associate - Out Patient Department Clinic

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

The Clerical Associate works with an interdisciplinary health care team to complete all clerical duties.

Accountabilities:

• Utilizes excellent customer service skills when answering/directing telephone calls, booking appointments, etc.
• Accurately processes all physicians orders using order entry through Meditech
• Adheres to Osler privacy agreement
• Attendance for clerical/departmental staff meetings as requested
• Data collection for all programs
• Functions within the health and safety guidelines to provide safe and supportive environment for all patients/families
• Clerical responsibilities and other duties as assigned

• Medical Administration certificate or diploma preferred
• Medical terminology certificate required
• Minimum two years experience in MSM bookings with a good understanding of the ambulatory booking grids required
• Excellent work record essential
• Computer literacy in Microsoft Office and Excel is required (Microsoft Project is an asset)
• Successful completion of Meditech, admissions and order entry programs essential
• Successful completion of automated scheduling essential
• Flexible work hours may be required for the duration of the position
• Ability to work in fast-paced environment with competing priorities
• Keyboarding skills 45/wpm
• Evidence of ongoing education in office administration or other registration and booking processes
• Demonstrated commitment to continuing education
• Previous office experience required (booking and registration required)
• Demonstrates strong interpersonal and communication skills
• Data analysis experience preferred
• Able to prioritize and function effectively in a busy environment
• Demonstrated ability and experience through positive performance appraisals, work history and attendance records
• Must demonstrate Osler's Values and Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently Days including weekends and statutory holidays (subject to change in accordance with operational requirements)

Salary:
Minimum: $26.90 per hour
Maximum: $29.13 per hour

Internal application deadline: September 18, 2026

Open for external applications

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.