Financial Services Manager

Charlesglen Toyota – Alberta's Celebration Destination is a family-owned and operated dealership and one of Calgary's largest Toyota dealerships. We're looking for an experienced, motivated and customer-focused Financial Services Manager to join our team!

As a Financial Services Manager, you'll play an important role in helping customers navigate the financial aspects of their vehicle purchase. Working closely with our Sales Team and lending partners, you'll provide financing and protection options that meet each customer's needs while contributing to the dealership's overall success.

We're looking for someone who combines strong sales ability with financial knowledge, attention to detail and a genuine commitment to providing an exceptional customer experience.

WHAT WE OFFER!

• Competitive, performance-based compensation
• The opportunity to work with an established Toyota dealership and a strong customer base
• A collaborative and supportive team environment
• Ongoing manufacturer and professional training opportunities
• On-site café
• Complimentary lunch on Saturdays
• Employee discounts on parts, service and vehicles (conditions apply)

SCHEDULE

Full-time | Rotating schedule

Our dealership operates Monday to Saturday, between 8:30 AM and 9:00 PM. This position follows a rotating schedule within those operating hours.

WHAT YOU GET TO DO!

Reporting to the Senior Finance Manager and General Sales Manager, you'll work closely with our Sales Team to provide customers with a smooth, professional and transparent vehicle purchasing experience.

Your responsibilities will include:

• Present financing, leasing, warranty and vehicle protection options based on each customer's needs and preferences.
• Build strong relationships with customers, financial institutions, manufacturer finance centres and third-party providers.
• Work closely with the Sales Team to ensure a smooth transition from vehicle selection through financing and delivery.
• Prepare and review financing applications, contracts, registrations and all related documentation, ensuring accuracy and completeness.
• Coordinate lender approvals, funding and other financial aspects of vehicle transactions.
• Maintain current knowledge of Toyota financing and leasing programs, manufacturer incentives and available aftermarket products.
• Clearly explain financing terms, product benefits and contractual obligations so customers can make informed decisions.
• Identify opportunities to offer relevant products and services while supporting dealership sales and profitability objectives.
• Maintain accurate records and reports in accordance with dealership, lender and manufacturer requirements.
• Ensure transactions comply with applicable provincial and federal legislation, regulatory requirements and dealership policies.
• Communicate proactively with customers and team members regarding transaction progress and vehicle delivery timelines.
• Resolve customer concerns professionally and work toward positive, timely solutions.
• Participate in ongoing training and professional development to stay current with industry products, programs and best practices.

WHAT YOU BRING TO US!

We're looking for a confident, detail-oriented professional who enjoys working with people, takes ownership of their results and understands the importance of building customer trust.

• Previous experience in automotive financial services (F&I) or a comparable finance-related sales role.
• Automotive dealership experience is strongly preferred.
• Strong knowledge of vehicle financing, leasing, lender processes and protection products.
• Proven sales ability and comfort working toward performance targets.
• Excellent communication, presentation and relationship-building skills.
• The ability to explain financial products and terms clearly and professionally.
• Strong organizational skills, attention to detail and the ability to manage multiple transactions simultaneously.
• Sound judgment, integrity and a commitment to ethical sales practices.
• Confidence using dealership management systems, financial applications and other business technology.
• A proactive, dependable and collaborative approach to working with customers and colleagues.
• Valid Alberta Class 5 driver's licence with an acceptable driving record.

INTERESTED IN JOINING OUR TEAM?

If you're an experienced financial services professional who enjoys helping customers, building relationships and contributing to a successful sales team, we'd love to hear from you!

Join Charlesglen Toyota and take the next step in your automotive career.

G3 Auto Group is committed to providing equal employment opportunities to all individuals, regardless of race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age or any other characteristic protected by applicable law.

We strive to create a workplace that promotes fairness, equity and respect throughout our employment practices.