Dispatcher

About the Role

This position will be dedicated to our US division and will be reporting to the Operations Manager. This Dispatcher is a pivotal member of the operations team and must be able to meet deadlines and communicate clearly with members of our fleet and other departments as necessary. The ability to use TMW with accuracy and proficiency will be of paramount importance to the success of this function.

Monday-Friday (7:00am-4:00pm), Evening and Weekend on call/emails

Key Accountabilities:

• Coordinate and schedule loads to ensure delivery and meet client requirements.
• Plan approximately 60 drivers' schedules based on shipment volumes and operational needs.
• Utilize TMW and other systems to manage shipment information and operational activities.
• Coordinate outbound freight with Operations to support on-time delivery.
• Monitor shipments in transit and proactively resolve service issues or delays.
• Ensure booking and shipping instructions are accurately scheduled, documented, and communicated.
• Coordinate with clients and drivers to secure essential border information and customs documentation for clearance processing
• Complete data entry accurately and maintain current operational records.
• Monitor driver performance and participate in driver reviews as required.
• Ensure compliance with safety legislation, Occupational Health and Safety requirements, and company policies.
• Meet performance deadlines and client-specific shipping requirements.
• Remain flexible to work extended hours based on operational needs.
• Perform other duties as assigned.

Position Requirements:

• 2-5 years' experience in dispatching
• 2- 5 years' experience in transportation/ logistics industry
• Proficient knowledge of TMW
• Awareness of Highway traffic act including hours of service, TDG, weight restrictions etc.

• Excellent phone and email etiquette for professional communication with clients and team members
• Exceptional level of organizational skills and problem-solving skills
• Time management and negotiation skills
• High level of attention to detail with the ability to work in a fast-paced environment time management and negotiation skills

What's In It for You?

• Full-time employment in an office environment.
• Annual salary $75,000-$80,000 depending on experience
• Group Benefits offered - health and dental.
• Titanium is committed to investing in our employees through annual performance reviews - we promote from within!

Why Join Titanium

• Work with a leading North American transportation company
• Collaborative, team-focused environment
• Full-time, stable employment with consistent hours
• On-site, team-oriented role based at our Bolton Head Office
• Group benefits, including health and dental coverage
• Career growth opportunities supported through performance reviews and internal promotion

Titanium Transportation Group Inc. is committed to providing accommodation throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need accommodation, reach out to our team at [email protected] and we'll work with you to understand what is needed.

We thank all applicants in advance; however, only applicants being considered for an interview will be contacted.

Company Profile

Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies, having completed eleven acquisitions since 2011. Titanium has been ranked by Canadian Business as one of Canada's Fastest Growing Companies for thirteen consecutive years, and in 2020 was recognized by the Financial Times as one of America's Fastest-Growing Companies. We value growth, innovation, and opportunity.

Titanium Transportation Group Inc. is committed to providing accommodations throughout the recruitment process for individuals with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act. If you require accommodation, please contact our HR team at [email protected].

We thank all applicants in advance; however, only those selected for an interview will be contacted.

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