Program Manager (Temporary Contract)

Encompass Support Services Society is an accredited, non-profit organization that provides a wide range of programs and support services in Langley and Aldergrove for over 25 years. We help to build strong, sustainable communities by offering inclusive, accessible services tailored to meet the changing needs of the individuals and community we serve.

At Encompass, we are committed to a journey towards cultural humility and safety; for the well-being of those we serve and those, we work along-side. We gratefully acknowledge that the programs, services and offices of Encompass are on the unceded, sovereign Indigenous lands of the Coast Salish People. This includes the territories of Kwantlen, Katzie, Matsqui and Semiahmoo First Nations. We also acknowledge the Diverse First Nations, Inuit, and Métis who make Langley their home.

Our purpose is to strengthen the health and vitality of community by identifying and responding to community needs, collaborating to enhance the lives of those we serve, while cultivating effective and sustainable partnerships.

Our vision is to empower individuals, to connect people, and to enrich lives. We value Integrity, Inclusion, Collaboration, and Community.
Our programs and supports are designed to build new skills, to foster healthy, productive lifestyles and to improve access to services within our community. Services are low-barrier, all-inclusive and at no cost to participants. Annually, we provide services to over 2500 individuals and families.

The Opportunity

The Program Manager in collaboration with the leadership team is responsible for supporting the direction, development and service delivery for Encompass' services. Reporting to the Executive Director(s), this role provides leadership at Encompass, actively setting the tone for the culture of the organization and centering Encompass' values, mission and vision in all decision making. The Program Manager is responsible for the oversight and coordination of daily activities and services in a manner consistent with legal/statutory requirements and organization policies/goals/objectives.

JOB POSTING #: 2026-0100 Foundry Program Manager
DATE: October 14, 2026
POSITION: Temporary, Full –Time
CONTRACT END DATE: September 15, 2028
HOURS OF WORK: 30 per week
SALARY RANGE: Grid 16: $41.48 - $43.81 (Hourly) – Depending on experience & qualifications
BENEFITS: Not eligible
VACATION: As per ESS policy
ANTICIPATED START DATE: TBD
CLOSING: Open until filled

Some Core Responsibilities

• Provides leadership to programs to ensure program/service delivery is consistent with organization's mandate, policy & procedures, accreditation, contractual, budgetary and other requirements by methods such as: assessing and resolving program/service issues; developing plans and strategies to achieve objectives; and determining requirements for assigned programs/projects;
• Provides direct participant care or best practice guidance when needed;
• Available for crisis interventions, debriefing, and consultation.
• Ensures statistical and program reporting is accurate, timely and complete for submission to funders;
• Prepares and reviews reports, makes presentations, and maintains a current awareness of developments in assigned service/program areas and across the organization;
• Leads evaluation procedures in assigned programs/services and takes the lead in developing annual program outcome and performance reports. Reviews feedback, standards, procedures and protocols to determine opportunities for quality improvement. Provides recommendations for improved service delivery and input on how to reduce gaps and barriers in services. Ensures accreditation requirements are met, as applicable;
• Provides direction, supervision, guidance, expertise, policy and technical support to Coordinators, staff, partners and program/service team(s) by methods such as coaching, role-modeling, mentoring, consultation, team-building, recruitment, scheduling, onboarding and orientation and performance management. May participate or intervene at the service level to resolve issues/problems;
• Manages disciplinary procedures and handling of grievances, in consultation with HR and Executive Directors;
• Provides consultation and supervision to ensure collaborative participant-centered service. Acts as a resource for social services, mental health and substance use issues, peer support and primary care. Promotes collaboration between staff, partners and families. Uses methods such as involving participants in dialogue with staff and families; encouraging self-care; fostering a warm and non-judgmental environment; providing guidance, support and information on complex situations and availability in crisis situations and for debriefs; and assisting with navigating issues such as informed consent, confidentiality and developing linkages and partnerships with other agencies and community resources to best meet participant needs.
• Fosters positive relationships with funders, community partners, government officials, participants, the community, etc. Participates in team meetings, committees, organization meetings/initiatives, task groups, continuing education and/or community initiatives by methods such as sharing up-to-date information on programs, services and referral processes; acting as an advocate for the goals and objectives of the programs and services overseen; and promoting optimal support for participants and their informal support network to improve access to services;
• In collaboration with the Finance Manager, develops, plans, administers and controls assigned budgets for contracts, equipment and supplies (including monitoring, reporting and accounting for budget variances);
• Proactively and enthusiastically stays updated and leads by example on best practices as related to Inclusion, Diversity, Equity, Accessibility, Anti-Racism and Truth & Reconciliation at the program level. Works collaboratively with other leaders and staff to embed best practices into all programs, operational goals and processes, while ensuring accountability.
• Committed to improving own practices and personal learning journey.

Qualifications:
1. Education and Knowledge
• Completion of a degree in a social science or a discipline relevant to the social services sector.

2. Training and Experience
• Five (5) years' experience in the social services sector with a demonstrated working knowledge of community-based programs and related provincial support systems.
• A minimum of three (3) years' progressively more responsible program management, financial, supervisory/leadership and relevant experience.
• Experience with multi-disciplinary health care teams and primary care a significant asset;
• Specialization in mental health and substance use treatment through basic training, continuing education or experience;
• Experience with developing policies and procedures and designing and delivering community programs.
• Or an equivalent combination of education, training and experience.

3. Skills and Abilities
• Proven leadership and management competencies;
• Knowledge and experience of leadership and consultative processes and of supervision and leadership models, with the ability to identify learning needs, teach, coach, mentor and support staff to develop skills, to lead a positive working environment, and to provide best practice information;
• Knowledge of quality improvement in not-for-profit and social services sector;
• Demonstrates critical thinking, creative problem-solving and an ability to exercise initiative, resourcefulness, and judgment with minimal direction;
• Strong communication (written, oral) and active listening skills, with the ability to communicate clearly and professionally, collaborate with interdisciplinary teams, and contribute to effective problem-solving and decision-making;
• Excellent interpersonal, relationship and team-building skills with a variety of interested parties;
• Ability to manage crisis situations and provide guidance to staff in the management of client crises, as well as excellent self-management skills in high pressure situations;
• Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (such as the Mental Health Act; Adult Guardianship Act; Child, Family and Community Service Act; and Freedom of Information and Protection of Privacy Act);
• Ability to work effectively with others in a multicultural environment, independently and as part of a team, including understanding the frameworks of other disciplines;
• Knowledge of systemic issues and risk factors facing equity-deserving groups including the 2SLGBTQIA+ community, Indigenous, racialized and neuro-diverse individuals and communities;
• Knowledge and respect of the diversity of the BC population.
• Willingness to work flexible hours including evenings;
• Proficiency in relevant computer applications (Microsoft Office and Case Management databases), and an ability to learn and adapt to new technologies required for the position and related programming;

4. Other Information
• Must possess a valid BC class 5 driver's license, have a reliable vehicle, business insurance and driver's abstract. (mileage paid for work use);
• Satisfactory Police Information Check including a clear vulnerable sector search;
• Current First Aid certification required;
• Provide primary source credential(s) for review.

At Encompass Support Services Society, we have prioritized equity, diversity, and inclusion. We strive to embed these principles in our programs and services and in fostering an environment of dignity, respect, and belonging. We encourage applications from persons with historical and/or current barriers to equity, who will work respectfully within our inclusive organization and diverse community.

In lieu of a resume and cover letter, applicants are welcomed to submit a video application. Please email your video at [email protected] and include the following information:
• Introduction and educational background: Introduce yourself and provide a brief overview of your educational background and why you're applying for the role.
• Work experience: Please describe your previous/current role and responsibilities and how it is relevant to this position
• Skills and Abilities: What specific skills or strengths do you bring to this role?
• Do you a valid class 5 driver's license and use of a reliable vehicle