Express Mobile Specialist

Organization: Encorp Pacific (Return-It)

Location: Lower Mainland (various locations), BC

Job Title: Express Mobile Specialist

Position Type: Part-time, fixed-term contract

About Us

Encorp Pacific (Canada) is a federally incorporated, not-for-profit, product stewardship corporation with beverage container management as our core business. Our mandate is to develop, manage and improve systems to recover used packaging and end-of-life products from consumers and ensure that they are properly recycled and diverted from landfill and incineration.

In British Columbia, Canada, you probably know us best as Return-It. Encorp's evolving collection network consists of 180+ Return-It collection locations across BC.

Job Overview

Join our innovative team and help revolutionize the way British Columbians return their empty beverage containers! Our Return-It Express program offers consumers a convenient and contactless way to recycle at over 90 collection sites across BC. To further enhance this service and improve accessibility, we are excited to introduce our new Mobile Express service.

As the Express Mobile Specialist, you will be the driving force behind the daily operations of our Mobile Express service. This role involves more than just driving the Express truck; you'll be responsible for setting up collection areas, ensuring smooth and efficient operations, and serving as the friendly face of our program. Your role will be crucial in making recycling easier and more accessible for communities across the lower mainland.

This is a part-time, fixed-term position working Saturdays from 8:00 a.m. to 5:00 p.m.

Key Responsibilities

Customer Service & Engagement

• Greet customers and provide friendly, helpful assistance with the Return-It Express process.
• Assist customers with printing and applying Express bag labels and using Express equipment.
• Guide new customers through the Express account registration process.
• Explain the Mobile Express service and promote participation in the Return-It Express program.
• Respond to customer questions and concerns professionally and escalate issues when appropriate.

Customer Engagement & Promotion

• Actively promote recycling by engaging with customers and answering any questions they may have.
• Encourage participation in the Return-It Express program and highlight its benefits.

Mobile Express Operations

• Safely drive the Mobile Express vehicle between the counting centre and designated service locations.
• Complete required pre- and post-trip vehicle checks and promptly report vehicle or equipment concerns.
• Load, unload, move and secure Express bags, equipment and supplies.
• Maintain a clean, safe and organized vehicle and collection area.
• Complete required operational records and documentation.
• Follow established procedures for the handling and transportation of collected materials.

Health & Safety

• Follow Encorp's health and safety policies, safe work procedures and vehicle operating requirements.
• Identify and report hazards, incidents, injuries, equipment issues and other safety concerns promptly.
• Use appropriate equipment and safe lifting/material-handling techniques.

*Duties and responsibilities may evolve based on business needs.

Qualifications & Experience

• Valid BC Class 5 driver's license.
• Must be comfortable operating a van, 1-ton, and 3-ton truck.
• Ability to safely operate the Mobile Express vehicle.
• Previous customer service or public-facing experience preferred.
• Demonstrated ability to work independently and responsibly with limited supervision.
• Strong verbal communication and interpersonal skills.
• Reliable, punctual and comfortable working in a mobile work environment.
• Ability to use basic technology and learn the Return-It Express system and equipment.
• Ability to repeatedly lift and carry items weighing up to 50 lbs.
• Ability to stand and walk for extended periods and perform frequent bending, reaching, lifting and carrying.
• Ability to work outdoors in varied weather conditions.
• Availability to work the required Saturday schedule for the duration of the contract.
• Access to reliable transportation to Delta, BC (the truck's pick-up and drop-off location).

Competencies & Skills

• Personable and Attentive: Approachable and friendly, with a strong focus on customer service and attention to detail.
• Strong Interpersonal Skills: Able to build positive relationships with customers and team members, fostering a welcoming environment.
• Excellent Verbal Communication: Clear and effective communication skills for interacting with customers and conveying information.

Compensation

• $20-22/hour, depending on experience and qualifications.
  

Work Schedule

• 9 hours a week (paid 30-minute meal break included)
• Saturdays from 8:00am – 5:00pm
• Fixed-term contract from November 1, 2026 to April 1, 2027, with the possibility of extension based on business needs.

If you have any questions or concerns or if you require any reasonable accommodation during the recruitment process, feel free to send an email to [email protected].

Encorp is committed to fostering a diverse, inclusive and accessible workplace where employees feel respected and valued. We welcome applications from individuals of all backgrounds and experiences who share our commitment to sustainability and environmental stewardship.