Program Manager

Job Summary

Program Manager

Company: Elevate Service Group Inc.

Location: Greater Toronto Area (GTA), Ontario

Reports to: Director of Facility and Construction Services

Travel: Moderate travel across Canada as required

Scope: National Program Delivery | Construction & Rollout Projects | QSR & Hospitality

About us

Elevate Service Group is building Canada's leading integrated facilities management and essential commercial services platform. Through six operating companies — Infinity Group Construction, First Choice Maintenance, Charged Electric Services, Think Green Solutions, JJ&A Mechanical, and TFI Food Equipment Solutions — Elevate delivers electrical, plumbing, mechanical and HVAC, lighting and energy solutions, grease trap and drain care, general repair and maintenance, renovations and build-outs, preventive maintenance, capital asset management, and foodservice equipment service to multi-location customers across the country.

The platform has scaled to approximately $90 million in pro forma annualized revenue with an in-house technician base of 130-plus and continues to add capability through disciplined acquisition.

The commercial thesis is straightforward. Most facility owners and operators manage dozens of vendors across trades, banners and regions — with inconsistent service, no portfolio-level visibility, and administrative cost buried in every invoice. Elevate consolidates that spend under one accountable provider, one point of contact, and one technology, analytics and dispatch platform.

That thesis only becomes revenue if someone sells it. That is this role.

The opportunity

We are launching a dedicated channel with delivery capability to support national account programs, and we are hiring the first Program Manager to help build it.

Today, our team is executing multi-location rollout programs for major quick-service restaurant (QSR) clients, including large-scale installations, renovations, equipment deployments, and facility upgrades. These projects are typically modest in individual value but executed at significant scale across multiple provinces.

This role is not about managing a single construction project. It is about managing hundreds of smaller projects simultaneously, coordinating clients, contractors, trades, vendors, franchisees, equipment suppliers, and internal stakeholders to ensure successful execution.

You will become a foundational member of a growing business unit and have the opportunity to help create the processes, standards, and operating model that will support future national programs.

This role offers significant opportunities for professional growth and the chance to play a key part in shaping and scaling a rapidly expanding service line.

What you'll own

– Program Delivery

· Manage multi-site construction, installation, and equipment deployment programs across Canada.

· Develop project schedules, workback plans, forecasting tools, and reporting structures.

· Balance project priorities to ensure deadlines are met while maintaining quality and customer satisfaction.

– Client Management

· Act as the primary point of contact for franchise groups, corporate clients, and internal stakeholders.

· Build trusted relationships with clients and become a strategic partner rather than an administrative coordinator.

· Participate in client meetings, project updates, and executive reviews.

– Project Execution

· Coordinate contractors, electricians, plumbers, general contractors, and other trades.

· Oversee project milestones from sourcing and estimating through execution and billing.

· Monitor budgets, schedules, risks, and project performance.

– Stakeholder Coordination

· Work closely with sales teams, equipment suppliers, operations teams, and construction partners.

· Ensure all parties remain aligned on deliverables, timelines, and customer expectations.

· Coordinate dozens of stakeholders simultaneously across multiple active projects.

– Vendor Management

· Assist in sourcing and managing subcontractors and service partners.

· Develop long-term vendor relationships and support the creation of preferred contractor networks.

· Evaluate contractor performance and support future procurement initiatives.

– Program Development

· Work directly with senior leadership to improve processes and build scalable project delivery models.

· Contribute to best practices, templates, reporting standards, and operational procedures.

· Help transform successful pilot programs into repeatable national service offerings.

What success looks like

– By month three: Successfully transition into active project management responsibilities. Gain familiarity with current client programs, vendors, and stakeholders and implement structured scheduling, forecasting, and reporting processes

– By month six: The successful candidate will independently manage multiple concurrent projects while consistently delivering on client expectations. They will build strong relationships with clients, franchise groups, vendors, and internal teams, while identifying and implementing process improvements that enhance scalability and operational efficiency.

– By month twelve: The successful candidate will play a key role in managing a growing portfolio of national rollout programs and helping establish repeatable project delivery frameworks that support future expansion. They will also contribute to the development of the team by sharing best practices, supporting onboarding efforts, and helping build a scalable project management function.

What we're looking for

Must have

– 4+ years of Project Management or Construction Management experience.

– Experience managing multiple concurrent projects in a fast-paced environment.

– Strong project planning, scheduling, forecasting, and coordination skills.

– Experience creating project schedules, workback plans, timelines, and Gantt charts.

– Client-facing experience with strong communication and relationship-building abilities.

– Ability to manage competing priorities and large numbers of stakeholders.

– Strong organizational and administrative skills.

– Proficiency with Microsoft Office, Excel, Teams, and project management tools.

– Valid driver's license and ability to travel when required.

– Eligible to work in Canada.

Strong assets

– Experience in Quick Service Restaurants (QSR), hospitality, retail, or franchise environments.

– Construction, renovation, facilities management, or rollout program experience.

– Exposure to electrical, plumbing, mechanical, or general contracting environments.

– Vendor sourcing and subcontractor management experience.

– Program management experience involving multi-site deployments.

– Experience supporting corporate clients with national footprints.

– PMP designation or formal Project Management training.

– Experience working with franchise organizations.

Who this role suits

This role is ideal for someone who enjoys managing many moving pieces simultaneously.

You thrive on coordinating people, solving problems, communicating with stakeholders, and keeping projects moving forward. You enjoy structure, planning, scheduling, and execution.

You are equally comfortable speaking with a client executive, an electrician in the field, a franchise owner, or a supplier.

Most importantly, you want to help build something.

This is a growth opportunity within a new and expanding service line that is expected to become a significant part of Elevate's future business.

Compensation and what we offer

– Competitive salary.

– Standard Elevate benefits package (health, dental, vision).

– Paid vacation.

– Career growth and leadership development opportunities.

– Opportunity to be part of a high-growth national initiative from the ground floor.

How to apply

Please submit your résumé along with a short note describing:

A project or program where you successfully managed multiple locations, stakeholders, contractors, and deadlines simultaneously.

We are more interested in understanding how you manage complexity and scale than in reviewing a traditional cover letter.

Required disclosures

– This posting is for a newly created position.

– Artificial intelligence is used to screen, assess or select applicants for this position.

– Elevate Service Group is an equal opportunity employer. Accommodation is available throughout the recruitment process for applicants with disabilities under the AODA — please let us know what you need and we will work with you.