UX Designer - Senior

Job Title: UX Designer - Senior

Location: Toronto, Ontario M3M 0B4

Work Model: Hybrid

Duration: 6 months

Extension: 1 Time

Must Haves

• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.
• Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule

Description / Responsibilities / Skills

Description

• Sr. User Experience Designer

Experience and Skill Set Requirements

• There are four (4) distinct delivery phases in which user experience designers (task based I&IT consultants) produce deliverables following Ontario Digital Service Design playbook, which outlines the standard process for user experience design.
• Delivery Phase 1) Discovery: The UX Designer's responsibilities during this phase are to build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs.
• Delivery Phase 2) Alpha: Alpha is about testing hypotheses and experimentation.
• Delivery Phase 3) Beta: Executed within the context of Scrum methodology, the UX Designer performs the following Agile ceremonies: Stand-up meetings, Sprint Planning, Backlog grooming, Reporting, Acceptance, and Retrospective.
• The designers are at the spearhead of this methodology, creating and validating user stories for the developers (typical) one iteration ahead.
• Delivery Phase 4) Live: The goal is to continuously monitor, research, test and iterate for as long as the service is active.

Deliverables

• Facilitate the Kick-off meeting with the project team to produce such outputs as: Business Model Canvas, 5 Whys, User Personas, Stakeholder Mapping, Strategy Map, Short- and Long-Term Goals, Fears and Challenges, Problem Statement
• Inception (Science Fair Day)
• User Storyboard to communicate a story through images displayed in a sequence of panels that chronologically maps the story's main events.
• Technical Service Blueprint, a diagram that displays the entire process of service delivery including support systems
• Defined business Key Performance Indicators (KPIs)
• Produce “clickable” prototypes of multiple possible solutions
• Produce a business proposal to justify funding for the next phase (Beta)
• Create a plan and prioritized list of features to be completed in the Beta phase
• Conduct accessibility compliance testing of the solution within each iteration.
• Analyze usage analytics and user behaviour patterns to track and measure key performance indicators.

Experience & Skill Set Requirements

User Experience Design 40%

• Ability to iterate your designs and solutions efficiently and intelligently.
• Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing a plus
• Experience in facilitate User Research and Usability testing. Accessibility compliance testing is a plus.
• Experience in facilitate User Research and Usability testing activities to produce such outputs as:
• User Interview Topic Maps
• User Interview Scripts
• User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
• User Research Findings Report

Relationship Management - 20%

• Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – Discovery, Alpha, Beta, Live or similar delivery methodologies
• Ability to deliver on a (project) product with a balanced team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies

Technical Skills - 30%

• Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

Soft skills - 10%

• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
• Strong interpersonal and negotiation skills
• Strong presentation, verbal and written communication skills
• Excellent analytical, problem-solving and decision-making skills