SRE Application Support

Job Overview:

Requirement/Must Have:

• Strong hands-on experience supporting and troubleshooting Windows Server.
• Strong hands-on experience supporting and troubleshooting UNIX/Linux environments.
• Experience with OpenShift Container Platform (OCP), including application deployment and support.
• Experience with pod and container troubleshooting, resource monitoring, and performance analysis.
• Knowledge of OpenShift administration fundamentals.
• Strong experience with PostgreSQL, including database monitoring and support.
• Proficiency in SQL query analysis and troubleshooting.
• Experience with performance tuning, optimization, and backup and recovery validation.
• Experience in Application Support, Production Support, SRE, or Platform Operations roles.
• Strong understanding of incident, problem, and change management processes.
• Experience supporting mission-critical applications in large enterprise environments.
• Ability to analyze logs, alerts, metrics, and system trends to rapidly resolve issues.
• Knowledge of monitoring and observability tools for proactive system management.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities:

• Provide Level 2/Level 3 application and infrastructure support for enterprise applications hosted on Windows, UNIX/Linux, OpenShift, and PostgreSQL platforms.
• Monitor application health, server performance, database availability, and OpenShift container workloads to ensure optimal system reliability and uptime.
• Troubleshoot and resolve production incidents across operating systems, middleware, containers, and databases.
• Perform root cause analysis (RCA) and implement preventative measures to reduce recurring incidents.
• Support application deployments, environment management, and release activities across multiple environments.
• Manage and support OpenShift platform operations, including container deployments, pod troubleshooting, scaling, and monitoring.
• Monitor and support PostgreSQL databases, including performance tuning, query analysis, backup validation, and connectivity troubleshooting.
• Collaborate with development, infrastructure, database, and cloud teams to drive operational excellence.
• Develop and maintain automation scripts, operational runbooks, dashboards, and support documentation.
• Participate in on-call support rotations and major incident management activities.
• Identify and implement opportunities for process improvement, automation, and operational efficiency.

Nice to Have:

• Experience in banking, financial services, or other highly regulated industries.
• Exposure to automation and scripting using PowerShell, Bash, Python, or Shell Scripting.
• Experience with CI/CD pipelines and DevOps practices.
• Knowledge of cloud-native technologies and hybrid cloud environments.
• Experience with monitoring tools such as Client , Dynatrace, AppDynamics, Grafana, Prometheus, or similar platforms.
• Understanding of ITIL processes, SLOs, SLIs, and reliability engineering principles.

Skills:

• Site Reliability Engineering (SRE).
• Application / Production Support – L2/L3.
• Windows Server.
• UNIX/Linux.
• OpenShift / OCP.
• PostgreSQL.
• SQL Query Analysis & Troubleshooting.
• Incident & Problem Management.
• Root Cause Analysis (RCA).
• PowerShell / Bash / Python / Shell scripting.
• CI/CD & DevOps.
• Client .
• Dynatrace.
• AppDynamics.
• Grafana.
• Prometheus.
• Cloud / Hybrid Cloud.
• ITIL.
• SLI/SLO.

Qualification And Education:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related discipline.
• Relevant certifications in OpenShift, Linux, PostgreSQL, Cloud, or DevOps technologies are considered an asset.

Benefits Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.