Installation & Service Technician (electronic security)

ASK Recruitment Services specialize in building strong connections and placing top talent in a reliable, professional and timely manner. As experienced HR professionals, ASK understands the hardships organizations and candidates experience in recruitment processes and that is why we take every step to ensure a stress-free experience.

Title: Installation and Service Technician – Toronto
Reports To: Operations Manager - Toronto

Our client is seeking a skilled Installation and Service Technician with expertise in electronic security systems. This role requires hands-on experience with Access Control, IP CCTV, Intrusion Alarm installations, service, and maintenance while maintaining excellent customer relationships.

KEY RESPONSIBILITIES

Installation & Service

• Install, service, and maintain electronic security systems including Access Control, IP CCTV, Intrusion Alarm Systems, Intercoms, Electrified Hardware, Automatic Door Operators (ADOs), and Parking Control/Turnstiles
• Run and terminate cables; program and calibrate equipment according to specifications
• Commission systems by testing equipment, connections, and signals; troubleshoot and resolve issues
• Install, service, and repair door hardware and associated products
• Ensure all work meets industry codes, regulations, and standards

Documentation & Communication

• Review and execute work orders, maintaining accurate records of all installations, service calls, and maintenance activities
• Read and interpret building plans, system drawings, and technical documentation
• Complete required paperwork including work orders, DHA forms, truck inspection sheets, and expense reports in a timely manner
• Communicate effectively with customers, vendors, and service providers
• Provide feedback to management on field trends, potential issues, and improvement opportunities

Customer Service & Training

• Deliver professional on-site service at customer facilities
• Collaborate with the Sales Department to identify and recommend hardware solutions
• Provide technician and customer training as needed

Safety & Professional Development

• Maintain a safe work environment in compliance with the employer's and customer's Health and Safety Programs, Ontario Health and Safety Act, and all applicable regulations
• Stay current with industry developments through continuing education, technical publications, and training opportunities
• Maintain a valid Ontario driver's license with a clean driving record

Note: Additional duties and responsibilities may be assigned as mutually agreed upon between the employee and the company.

QUALIFICATIONS

• High school diploma (post-secondary education preferred)
• While prior experience is welcomed, we prioritize technical problem-solving abilities, a “learn-it-all” mindset, and genuine curiosity about Security Systems.
• Valid Ontario driver's license with a good driving record
• Strong communication and problem-solving skills
• Ability to multitask, adapt quickly, and work independently
• Understanding of door hardware and automatic door operators

• Technical expertise with systems including: Kantech, Avigilon, S2, Exacq, Honeywell, Lenel, Axis, Genetec, DSC, Bosch, and Aiphone
• Manufacturer certifications in the above systems
• Experience with network configurations and IP-based systems