AWS Production Support Engineer

AWS Production Support Engineer

Location: Toronto, ON (Onsite)
Job Type: Full-Time, Permanent
Salary: CAD $110,000 – $120,000 per year

About the Role

We are seeking an experienced AWS Production Support Engineer to join a high-performing Cloud Platform Services team supporting enterprise-scale AWS environments. This role is ideal for a cloud operations professional with strong troubleshooting skills, AWS platform expertise, and experience supporting Infrastructure-as-Code (IaC) and CI/CD-driven environments.

You will play a critical role in ensuring the availability, stability, security, and performance of cloud infrastructure while supporting application teams and driving operational excellence.

Key Responsibilities

• Provide L2/L3 production support for enterprise Cloud Platform Services (CPS) across AWS environments.

• Support and maintain AWS platform services including:

  • Networking

  • IAM (Identity & Access Management)

  • Compute Services

  • Storage Services

  • Monitoring & Observability

  • Security Services

• Investigate incidents, perform root cause analysis (RCA), and implement preventive measures.

• Ensure platform stability, performance, and adherence to service-level agreements (SLAs).

• Support Infrastructure-as-Code (IaC) deployments using:

  • AWS CDK

  • Terraform

  • CloudFormation

• Assist with CI/CD pipeline support, troubleshooting, and deployment activities.

• Partner with application teams on cloud onboarding, access management, and operational support.

• Participate in incident management, problem management, change management, and production support processes.

• Support 24x7 production environments through on-call and operational support rotations.

• Contribute to continuous improvement initiatives, automation, and operational efficiency.

Required QualificationsExperience

• 6–8 years of IT experience with a focus on Cloud Operations, Production Support, or Cloud Engineering.

• Hands-on experience supporting AWS-based enterprise environments.

AWS Services

Strong experience with:

• AWS IAM

• EC2

• VPC

• S3

• Route 53

• CloudWatch

• Security Groups

• Load Balancers

• Auto Scaling

• AWS Networking Services

Infrastructure as Code (IaC)

Experience with one or more:

• AWS CDK

• Terraform

• AWS CloudFormation

CI/CD & DevOps

• CI/CD pipeline support and troubleshooting

• Git-based workflows

• DevOps operational practices

Production Support

• Incident Management

• Root Cause Analysis (RCA)

• Change Management

• Problem Management

• SLA Management

• Monitoring & Alerting

Preferred Qualifications

• Experience in highly regulated enterprise environments.

• Exposure to cloud governance and security best practices.

• Experience with automation and scripting.

• Knowledge of container technologies and Kubernetes is a plus.

• Familiarity with Agile methodologies and ITIL practices.

Technical Skills

Cloud: AWS
IaC: AWS CDK, Terraform, CloudFormation
Monitoring: CloudWatch, Logging & Alerting Tools
DevOps: CI/CD Pipelines, Git
Operations: Incident Management, RCA, Change Management, Problem Management
Security: IAM, Access Controls, Cloud Security Best Practices

What We're Looking For

• Strong troubleshooting and analytical skills.

• Ability to perform under pressure in production environments.

• Excellent communication and stakeholder management abilities.

• Customer-focused mindset with a commitment to operational excellence.

• Ability to work independently and collaboratively within cross-functional teams.

Why Join?

• Competitive salary and referral bonus.

• Opportunity to support enterprise-scale AWS environments.

• Exposure to modern cloud technologies and automation frameworks.

• Stable, long-term full-time opportunity.

• Collaborative and growth-oriented work environment.

If you have a passion for cloud operations, AWS infrastructure, and solving complex production challenges, we'd love to hear from you. Apply today!