Zodiac Solutions - 34 emplois
Toronto, ON
Posté aujourd'hui
Détails de l'emploi :
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Role: EagleOps support L4/L5
Location: Toronto, ON/ Vancouver, BC (4 days hybrid)
Duration: Fulltime opportunity
Job Description:
- There is a strong need to scale Eagle expertise across the team, given the breadth of support required for ~400 active users and ~200 recurring business/data-related questions.
- A key challenge is handling concurrency and responsiveness—especially when multiple queries come in simultaneously—while maintaining the current SLAs (5-minute response, ~30-minute resolution).
- Majority of user questions are accounting setup and data-related, where stable, consistent answers and deep GAM context are critical.
- You're looking for experienced L4/L5-level Eagle support resources who can handle performance issues, password/access items, Eagle upgrades (700+ use cases), and complex functional questions across areas such as Trade Ops, Fund Accounting, and IPA.
- Even profiles with ~60–70% Eagle coverage can work, provided they are experienced (not freshers) and able to ramp quickly with the right GAM-specific knowledge.
- The current EagleOps setup includes a small number of FTEs in the US and Canada, along with contractors supporting 24/7 operations, covering activities such as job monitoring, failed file reprocessing, user access management, run-book maintenance, and performance diagnostics using the Eagle Performance module.
Requirements:
- 4+ years of hands-on Eagle platform support, ideally at L4/L5 level, supporting Finance, Trade Ops, or Asset Management functions.
- Deep understanding of Eagle's architecture, modules, and use cases, with experience supporting 700+ use cases and upgrades.
- Strong experience handling concurrency, system performance tuning, and troubleshooting Eagle jobs and data issues.
- Proficiency in Eagle's Performance modules, job scheduling, and monitoring tools.
- Knowledge of GAM contexts such as Trade Operations, Fund Accounting, and IPA.
- Familiarity with user management, security protocols, password management, and access controls.
- Experience supporting large-scale environments with multiple users and contractors.
- Ability to work quickly and effectively under pressure, with a customer-centric approach.
- Excellent communication skills, with the ability to articulate technical issues to both technical and non-technical stakeholders.
- Willingness to support 24/7 operations as part of a global support team.
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Foire aux questions
This role is based in Toronto, ON or Vancouver, BC, and operates on a 4 days hybrid schedule.
This is a full-time opportunity.
You’ll scale Eagle expertise to handle concurrency and responsiveness, support 700+ use cases and upgrades, address performance issues, password/access items, and complex questions across Trade Ops, Fund Accounting, and IPA.
The role requires 4+ years of hands-on Eagle platform support, ideally at L4/L5, with deep understanding of Eagle architecture, modules, and use cases, including 700+ use cases and upgrades.
The role aims to maintain current SLAs of a 5-minute response and ~30-minute resolution while handling multiple queries concurrently.
Yes, the role supports 24/7 operations as part of a global support team, with a mix of US/Canada FTEs and contractors.
Familiarity with GAM contexts such as Trade Operations, Fund Accounting, and IPA is required.
