Field Support Technician

• 3-5 years of IT experience, including technical training.
• Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applications.
• Experience with imaging Windows 10 OS.
• Familiarity with basic network concepts such as TCP IP, Windows Networking, and Ethernet.
• Networked printer experience including queue creation and server maintenance.
• Experience in using PC-based word processing, presentation, and e-mail software.
• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions.
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
• Outstanding customer service and interpersonal skills.
• Excellent organizational skills and ability to prioritize tasks among many competing requests.
• Experience working in or supporting a call center or help desk environment.
• MCP and or A+ Certifications.
• Aptitude for learning.
• Strong verbal and written communication skills.
• Ability to work in teams and in a team environment.

• Provide overall hardware/software support to employees and incoming new hires.
• Assist in providing weekly reports, inventory management, and other administrative tasks as needed.
• Provide optimum customer service to a wide variety of users through professional commitment and dedication.
• Adapt to change and learn quickly in a highly dynamic environment.
• Travel between offices up to 150 miles.
• Image and install software on Windows and Apple laptops/desktops, including IMAC (installations, moves, additions, and changes) and remote support.
• Troubleshoot post-deployment issues on multiple computer platforms including Windows, Macintosh, and mobile devices.
• Perform printer break-fix and installation.
• Manage disposal, redeployment, and asset reclaim.
• Coordinate shipping and data backup/recovery.
• Perform hardware refresh and warranty/out-of-warranty repair and replacement.
• Provide depot services and walk-up support.
• Manage spare parts and provide executive (VIP) support.
• Provide audio and video support, including health checks.
• Manage inventory and assets within depot operations.
• Coordinate with external vendors for dispatch support.
• Identify and resolve hardware and software application conflicts.
• Open and close service requests, and manage the classification, assignment, tracking, and completion of incidents.
• Responsible for asset tagging and entering all incoming equipment into the asset management system.
• Collaborate with cross-functional teams to properly onboard incoming new hires.
• Ensure that hardware is properly assigned and updated in the management system.
• Provide weekly reports on physical inventory counts and record weekly outflows of hardware equipment.
• Work with external suppliers to schedule repairs for damaged or malfunctioning hardware.
• Ensure that resolutions are consistent with company standards and policies.
• Due to nature of job The candidate must have Ability to lift 50 pounds.

• Field Support.
• IMAC.
• VIP Support.
• Laptop troubleshooting.
• Desktop troubleshooting.
• Windows OS.
• Macintosh OS.
• Microsoft Office.
• TCP/IP.
• Ethernet.
• A+ Certification.
• MCP Certification.

• MCP and or A+ Certifications.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.