Technical Application Administrator Lead

Technical Application Administrator Lead - Operate
Job Type: Permanent
Work Model: Hybrid
Primary Location: Toronto, ON
All Available Locations: Toronto, ON
Our Purpose
We are Purpose is to make an impact that matters. We exist to inspire and help our people,
organizations, communities, and countries to thrive by building a better future. Our work
underpins a prosperous society where people can find meaning and opportunity. It builds
consumer and business confidence, empowers organizations to find imaginative ways of
deploying capital, enables fair, trusted, and functioning social and economic institutions, and
allows our friends, families, and communities to enjoy the quality of life that comes with a
sustainable future. And as the largest 100% Canadian-owned and operated professional services
firm in our country, we are proud to work alongside our clients to make a positive impact for all
Canadians.
By living our Purpose, we will make an impact that matters.
 Have many careers in one Firm.
 Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and
connectedness.
 Learn from deep subject matter experts through mentoring and on the job coaching
Summary
Operate and lead secure, reliable analytics, data, and MarTech platforms enabling trusted
reporting, integrations, and digital marketing at enterprise scale.
What will your typical day look like?
You will lead day-to-day administration, availability, and security of analytics, BI, and MarTech
platforms. This role blends hands-on technical operations with L2/L3 support, partnering with
Technology, Data, Marketing, Security, and vendors to ensure reliable, compliant platforms.
 Administer and support enterprise analytics, BI, and MarTech platforms across on prem
and cloud environments.
 Manage user access, roles, licensing, SSO/MFA integration, and periodic access reviews.
 Operate BI platforms (Power BI, Qlik): workspaces/apps, gateways, refresh schedules,
and issue resolution.
 Support integrations, APIs, and secure file transfers (SFTP), including troubleshooting
failures.
 Provide operational data support including ingestion monitoring, reconciliation, and data
quality triage.
 Coordinate upgrades, incidents, changes, vendor escalations, and audit evidence.
 Maintain runbooks, SOPs, and operational documentation; drive continuous improvement
and mentoring.
 Lease between application team and infrastructure team.
 Administer various other tools used by the application team (i.e. GitHub, Loqate, etc…)
About the team
Operate services harness the latest technologies, talent, and capabilities from all over the world
to deliver ongoing outcomes and client value. We do more than traditional business process
outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with
clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and
embed continuous advantage at the heart of their operations. And we do it with the kind of drive
and passion that comes from loving what you do—and who you do it with.
Expereince and qualifications:
 7+ years in application administration, BI/platform operations, or data systems support
 Experience with two or more of: SAS, Power BI, Qlik, Adobe ecosystem, Salesforce
 Experience supporting integrations and data pipelines
 Bachelor's degree in Computer Science or equivalent experience
 Experience administering enterprise applications across SaaS, on-premises, and hybrid
environments
 Proficiency in BI platform administration, including Power BI and Qlik
 Hands-on experience with MarTech platforms such as SAS CI 360, Adobe Experience
Cloud, and Salesforce
 Strong identity and access management skills, including RBAC, SSO, MFA, and
AD/LDAP
 Expertise in secure file transfer protocols and tooling (SFTP, SSH keys)
 Solid SQL fundamentals with experience in data validation and troubleshooting
 Proven incident management capability with strong documentation practices and
effective stakeholder communication
Certifications (Desired):
 SAS Certified Administrator
 Microsoft Power BI / Fabric
 Adobe or Salesforce certifications
 ITIL Foundation