Senior Major Incident Analyst - Bilingual (English/Spanish) - Permanent - Toronto (Hybrid)

Position:Senior Major Incident Analyst - Bilingual (Spanish/English)
Location:Hybrid, 3x per week in office (Toronto, Downtown)
Structure: Full-time, permanent
Pay:Up to $130,000 base salary CAD

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We have a great new opportunity to support one of our Financial services clients in a permanent capacity!

Please see below for more information on the position and if interested apply with an updated resume aligned to the needs of the role.

Requirements:

• You are fluent in both English and Spanish (spoken and written) and can effectively lead major incident bridges, provide executive-level communications, coordinate with global technology teams, and engage business stakeholders across multiple regions.
• You have excellent verbal, written, and presentation communication skills.
• You have at least 5+ years of working experience in Major Incident Management supporting complex IT environments in a large organization. Banking and/or financial services industry experience is an added advantage.
• You have at least 10+ years of hands-on experience handling incident bridges involving support teams from multiple geographies.
• You have at least 15+ years of progressive IT working experience that includes a high-level understanding of full-stack technologies used in a large enterprise.
• You have at least 5+ years of experience dealing with senior executives (VP+ audience) from Business and Technology.
• You are adept at working in a complex, fast-paced environment by demonstrating strategic thinking, weighing risks, and applying sound judgment to choose the right solution.
• You are able to set priorities, pursue multiple threads at the same time, accurately reflect the current state, and drive toward resolution.
• You have completed post-secondary education in Computer Science, Engineering, Information Sciences, or an equivalent field.
• You are ITIL Foundations certified (ITIL v3 and/or 2011 and/or v4).

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CorGTA is an equal opportunity employer, please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.

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