Service Advisor

Charlesglen Toyota – Alberta's Celebration Destination is family-owned and operated and one of Calgary's largest Toyota dealerships. We're looking for a customer-focused, organized and confident Service Advisor to join our team.

As a Service Advisor, you'll be the connection between our customers and our technicians. You'll take the time to understand each customer's needs, help them navigate recommended maintenance and repairs, keep them informed throughout the service process, and make sure they feel confident about the care their vehicle is receiving.

This is a great fit for someone who builds relationships easily, communicates clearly, stays organized in a busy environment, and genuinely enjoys helping people solve problems. Previous automotive experience is an asset, but strong customer service and communication skills are equally important.

WHAT WE OFFER!

• Competitive compensation
• Company-paid benefit plan including extended health, dental, vision care and Employee Assistance Program
• RRSP matching
• On-site café with reasonably priced food
• Free lunch on Saturdays when working
• Employee discounts on parts, service and vehicles (conditions apply)
• Manufacturer training and development
• A supportive, team-oriented Service Department
• Opportunities to develop your automotive knowledge and grow within Charlesglen Toyota and G3 Auto Group

SCHEDULE:

Our dealership is open Monday through Saturday. The schedule for this position is:

• Monday to Friday | 8:00 a.m. – 5:00 p.m.

WHAT YOU GET TO DO!

Reporting to the Service Manager, you'll work closely with our customers and technicians to coordinate vehicle maintenance and repairs while delivering a high level of customer service.

• Welcome customers and take the time to understand their vehicle concerns and service needs
• Review maintenance requirements and repair recommendations with customers in clear, easy-to-understand language
• Create and maintain accurate repair orders and customer records
• Work closely with technicians to understand inspection results, required repairs and vehicle status
• Communicate estimates, recommendations and timelines to customers and obtain required authorizations
• Keep customers informed throughout the repair process, including changes to cost, scope or completion time
• Answer customer questions and address concerns professionally and with a genuine desire to help
• Coordinate with technicians, Parts and other Service team members to help keep work moving efficiently
• Monitor repair orders and follow up on outstanding work throughout the day
• Ensure customer vehicles are handled with care throughout the service process
• Review completed work with customers and make sure they understand the services performed
• Follow up with customers after their visit when appropriate to ensure they are satisfied and address any outstanding questions
• Maintain accurate documentation and complete required administrative tasks in a timely manner
• Build lasting customer relationships that encourage customers to return to Charlesglen for their future service needs
• Perform additional duties as required to support the Service Department

WHAT YOU BRING TO US:

We're looking for someone who can combine great customer service with strong organization and follow-through.

• Previous customer service experience; automotive or dealership experience is considered an asset
• Previous Service Advisor experience is considered a strong asset
• Toyota experience is an asset
• Strong verbal and written communication skills
• Ability to listen, ask good questions and explain information clearly
• Confidence discussing service recommendations, estimates and customer concerns
• Strong organizational and time-management skills
• Ability to manage multiple customers and repair orders in a fast-paced environment
• Strong attention to detail and accurate documentation
• Professional, calm and solutions-focused approach to customer concerns
• Comfortable using computers and learning dealership management systems
• Ability to work collaboratively with technicians, Parts and other Service team members
• Reliable, self-motivated and accountable for following through on commitments
• Valid driver's licence with a driving record acceptable for the position

If you're someone who enjoys building relationships, solving problems and helping customers feel confident about the care of their vehicle, we'd like to hear from you.

Whether you already have Service Advisor experience or bring strong customer service skills from another fast-paced environment, this is an opportunity to develop your automotive knowledge and build a career with Charlesglen Toyota.

Apply today to join the Charlesglen Toyota Service team.

G3 Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.