Patient Navigator - OPD Clinics

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Reporting to the Clinical Services Manager, Inpatient Surgery, Outpatient Department and Fracture & Plastics Clinics, the Patient Navigator (PN) for the Urgent Medical Clinic (UMC) at Etobicoke General Hospital (EGH) will play a critical role in developing and coordinating a multi-disciplinary approach to care, establishing partnership within and external to EGH. As part of ongoing operations, the Patient Navigator will support: triaging and prioritization of referrals; preliminary intake and initial assessment; coordination of clinic flow; collaboration with professional practice to coordinate patient care; coordination of required diagnostics, ensuring follow-up; reviewing and communicating diagnostics results; appropriate follow-up regarding specialty services and / or consults. This is an exciting opportunity for an energetic, highly motivated and organized individual with sound critical thinking skills.

Accountabilities:

• In consultation with the Clinical Services Manager, Director(s) and Physician Lead(s), develops and implements relevant triage and assessment tools, as well as any other tools / processes required to establish good clinic flow and follow-up.
• Triaging and prioritization of patient referrals.
• Completes preliminary intake and initial patient assessments.
• Collaborates with professional practice to coordinate patient care, as required.
• Coordination of required diagnostics, ensuring appropriate follow-up.
• Reviews and communication of diagnostics results, raising alerts when required.
• Appropriate follow-up regarding specialty services and / or consults within and external to EGH.
• Collaborates with primary care and other community services to support ongoing wellness and care, as required.
• Provides high quality care, inclusive of a positive patient / family experience, identifying areas of improvement.
• Fosters and maintains effective interprofessional and interdepartmental relationships and participates in activities which contribute to the effective operations and flow function of the Urgent Medical Clinic at EGH.
• Participates in the ongoing development of the Urgent Medical Clinic, which may include collaboration with the services offered at the Brampton Civic and Peel Memorial sites

• Current registration with The College of Nurses of Ontario as a Registered Nurse
• BScN required, Maters Degree preferred
• Current professional affiliation / membership, such as Registered Nurses Association of Ontario (RNAO) an asset
• Recent experience within the last 5 years, with a minimum 2 years Medical or Surgical experience
• Experience in an ambulatory setting preferred
• Must agree to participate in an online Patient Navigation Course (De Sousa Institute) immediately after hire and attend a one-day workshop in Toronto.
• Demonstrated ability to establish and foster strong and positive patient / partner / staff relationships
• Strong problem solving and critical thinking skills
• Effective verbal and written communication skills
• Highly motivated team player
• Evidence of collaboration across multiple disciplines / divisions / programs / services
• Ability to travel between campuses
• Current BCLS required
• ACLS preferred
• A combination of experience and academic qualifications will be considered

Hours: Currently Days, including weekends and statutory holidays (subject to change in accordance with operational requirements)

SALARY:
Minimum: $50.52 per hour
Maximum: $65.01 per hour

Internal application deadline: June 30, 2026

Open for external applications

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.