Customer Service Representative

We are seeking a Customer Service Representative to support customers through phone and email. This role will handle account and product information inquiries, resolve issues, manage complaints, update customer accounts, and ensure timely follow-up. Complex or unresolved matters will be escalated for supervisor review.

Responsibilities

• Assist customers by phone and email.
• Provide accurate account and product information.
• Resolve customer issues promptly and professionally.
• Handle complaints and work toward effective resolutions.
• Update customer account information accurately.
• Follow up with customers regarding open inquiries and resolutions.
• Escalate complex or unresolved issues for supervisor review.

Preferred Qualifications

• 2+ years of customer service experience.
• Experience with customer relationship management (CRM) systems.
• Phone and email support experience.
• Strong active listening and conflict resolution skills.
• Effective verbal communication.
• Accurate data entry skills.